Program Manager, Crisis Housing

Job Description

Salary: $66.5K - $71.5K

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

Program Overview

Upward Bound House (UBH) operates four Interim Housing sites serving a total of 36 families referred through the Coordinated Entry System (CES). These programs provide short- to mid-term housing stabilization services in a trauma-informed, housing-focused environment designed to support families in transitioning to permanent housing.

Summary

The CES Program Manager of Interim Housing for Families provides overall leadership for UBHs CES-funded Interim Housing programs. This role oversees program operations, staff supervision, site coordination, and compliance to ensure safe, high-quality services and strong housing outcomes. The Program Manager serves as the primary point of accountability for program performance, staffing stability, and funder compliance across all sites.

ESSENTIAL FUNCTIONS

Program & Site Operations

Oversee daily operations across four Interim Housing sites, including intakes, placements, transfers, and exits

Ensure consistent implementation of program policies, procedures, and housing-focused practices

Monitor shelter capacity, vacancies, and flow to support timely placements

Staff Supervision & Leadership

Supervise Case Managers, Resident Monitors, and on-site program staff.

Provide weekly supervision, coaching, and performance reviews.

Lead weekly staff meetings and multidisciplinary case conferences.

Support staff with crisis response, conflict resolution, and family-centered practices.

Lead hiring, onboarding, training, and retention efforts to maintain adequate staffing levels.

Compliance, Data & Reporting

Ensure compliance with CES, LAHSA, and applicable funder requirements

Oversee HMIS data quality, documentation standards, and reporting deadlines

Prepare for monitoring visits, audits, and program reviews.

Conduct regular file reviews and ensure compliance.

Prepare monthly and quarterly program reports.

Child Wellbeing & Safety

Ensure linkage to childcare, early childhood supports, health coverage, and family resources.

Maintain a safe environment for infants, toddlers, and children.

Ensure staff adherence to mandated reporting and incident protocols.

Housing Coordination & Partnerships

Lead case conferencing and coordination with CES partners, outreach teams, and housing resources

Collaborate with internal and external partners to support housing placements and transitions

Build and maintain community partnerships that expand housing options for families

Budget & Administrative Oversight

Monitor program budgets related to staffing, operations, and site needs

Track expenditures and collaborate with leadership on resource planning

QUALIFICATIONS

Bachelors degree in Social Work, Human Services, or a related field (Masters preferred)

Minimum of 35 years of experience in homeless services, housing programs, or family-serving systems

At least 2 years of supervisory or program leadership experience

Working knowledge of CES and LAHSA-funded housing programs

Experience with staff recruitment, training, and performance management

Familiarity with HMIS and data-driven program management

Strong organizational, leadership, and crisis management skills

Ability to work evenings or weekends as needed; travel within Los Angeles County required.

MANDATORY REQUIREMENTS

Employment Eligibility Verification

Reliable transportation

Updated tuberculosis test

Successful completion of background

CPR/First Aid training

Must have Valid CA Driver's License

Must provide proof of insurance coverage

Must be able to qualify for UBH drivers insurance coverage

PHYSICALDEMANDS, ENVIRONMENTAL CONDITIONS,EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations

Full-time