Security Operations Center (SOC) Team Member

The Security Operations Center (SOC) Team Member supports 24/7 monitoring and response operations for Circle K stores across multiple divisions. This role is responsible for real-time alarm monitoring, incident response, dispatch coordination, and remote troubleshooting of security systems.

You will play a critical role in protecting store employees, assets, and operations by responding quickly and accurately to security events. This position operates in a fast-paced, high-volume environment and requires strong attention to detail, sound judgment, and the ability to remain calm under pressure while strictly following established procedures.

This role offers hands-on experience with enterprise-level alarm monitoring, video surveillance, and incident management systems, with opportunities for growth and advancement.

ESSENTIAL JOB FUNCTIONS

Monitor and respond to security alarms including robbery, burglary, panic, and system trouble signals

Prioritize alarms based on severity (P1 vs. non-P1) and follow defined response procedures

Dispatch law enforcement, fire departments, and service vendors as required

Monitor live and recorded CCTV video using enterprise surveillance systems

Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems

Support store personnel via phone and email with security-related issues

Document incidents accurately and maintain detailed records in security systems

Monitor and manage access control systems, including user access and event review

Maintain and update subscriber, site, and system records

Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation

Communicate effectively with internal teams to ensure continuity of operations

REQUIREMENTS

Experience in a SOC, alarm monitoring, or related field preferred (strong entry-level candidates will be trained)

Experience with alarm platforms (Micro Key, SIMs, DICE or similar) preferred

Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus

Strong troubleshooting and problem-solving skills

Ability to manage multiple tasks in a high-volume environment

Strong attention to detail and decision-making accuracy

Ability to strictly follow procedures without deviation

Excellent verbal and written communication skills

Proficiency in Microsoft Office (Word, Excel, Outlook)

Must be able to work assigned shifts in a 24/7 environment (nights, weekends, holidays)

WHAT SUCCESS LOOKS LIKE

Responds to alarms quickly, accurately, and consistently

Follows SOPs without shortcuts or deviations

Maintains composure during critical or high-volume situations

Communicates clearly and professionally with stores and first responders

Produces accurate, detailed incident reports

Contributes to a reliable, high-performing SOC team

PHYSICAL DEMANDS

Ability to sit and monitor systems for extended periods

Frequent use of computers, phones, and monitoring equipment

Occasional lifting up to 40 lbs

ADDITIONAL NOTES

Experience in multi-site retail or high-volume monitoring environments is a strong plus

This is a fast-paced, high-responsibility role directly impacting store safety and operations

Job duties may evolve based on operational needs

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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