Salesforce Capability Lead

Salesforce Capability Lead

Job Level: Senior Manager

Job Location: Hybrid/Onsite-Must be local to Columbus, OH/43805. (Up to 5 days a week in office.)

Travel Expectations: Up to 25% on average

Job Classification: Full-Time, Temporary (W2T), Contractor (1099)

Join Centric Consulting – A Culture You’ll Love

At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.

In this role, you will:

Business Development

Lead business development, client account management, hunting and farming opportunities for Salesforce consulting services

Willingness to support 50% to 75% travel for client interaction, project checkpoints, marketing events, and networking

Advance Centric's relationship with Salesforce account executives and members of the Salesforce user community (e.g., Salesforce User Groups)

Be a Salesforce promoter and the driving force in helping us expand within Marketing Cloud, Sales Cloud, Service Cloud, and into other specific clouds such as Financial Services Cloud, Commerce Cloud.

Practice Management

Primary responsibility for achieving revenue and profitability targets

Work with Centric Salesforce practice leaders and department leadership on project staffing and resource management

Contribute to build-out of materials: case studies, marketing, and sales collateral

Complete required operational admin needed to support the role and the practice

Project Delivery

Maintain an average billable use of approximately 65%-75%

Provide high-level Salesforce solution architecture and recommendations

Work with our team of 15+ Salesforce architects, admins, and developers to solution projects, including managing onshore, remote teams

Work with clients to define scope and approach for Salesforce projects, overseeing all aspects of delivery, deliverables creation and direction of project resources

Who You Are:

Minimum of 7 years’ experience with Salesforce and experience defining Salesforce optimization strategies and best practices using the following Salesforce products (in order of preference): Service Cloud, Sales Cloud, Salesforce Community, Salesforce Licensing model

Domain knowledge of Marketing and Sales teams and operations

Prior experience with marketing automation solutions or Marketing Cloud

Experienced in integration of Salesforce systems and analytics.

Credentials to influence CMO's and CIO's about Salesforce best practices

Management Consulting experience or industry background.

4-year college university degree

Salesforce Certifications; at least one of the following is required:

Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant

MUST BE IN COLUMBUS OH, Willing to work Hybrid/On-site Schedule. Area code: 43805

Total Rewards:

We proudly offer competitive compensation, a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being, such as health coverage, wellness programs, 401K company match, self-managed PTO, and other unique incentives that celebrate your accomplishments.

Remote and Hybrid Work

Time Off When You Need It

Benefits That Flex

Professional Development

While benefits eligibility may vary for roles that are not full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you’ll be part of a collaborative environment where every team member contributes to our shared success.

Discover more about our benefits by exploring additional details here benefits.

Who We Are:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

What Makes Centric a Great Place to Work?

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.

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