Bilingual Licensed Insurance Customer Service - Spanish

Job Description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish) Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license.

2. Must be able to make the commute to our agency location in Charlotte, NC. This is an in-office position.

Responsibilities include but not limited to:

Establish customer relationships and follow up with customers, as needed

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

Use a customer-focused, needs-based review process to educate customers about insurance options

Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

Base Salary $35,000 - $40,000 depending on experience

Commissions and Bonus

Paid Time Off (vacation and personal/sick days)

Valuable experience

Growth potential/Opportunity for advancement within my office

Requirements

Bilingual English/Spanish (required)

Property & Casualty license (required)

Life and Health license (must be able to obtain)

Excellent interpersonal skills

Excellent communication skills - written, verbal and listening

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Pride in getting work done accurately and timely

Ability to work in a team environment

Ability to multi-task

Provide timely and thorough activity reports to agent

Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Full-time