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Maven Infotech is hiring quality Analyst grab the scope

Company:
Maven infotech
Location:
New Town, West Bengal, 700156, India
Salary:
approx 17000 - 25000 per month
Posted:
November 17, 2016
Description:

Job responsibilities

Screens incoming and outgoing calls to ensure quality customer service, and adherence to the policies and procedures of the organization.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Provides feedback to assist in the creation of performance improvement goals and the development of training programs

Ability to do call calibrations

Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision

Bring in necessary changes to the process and constant updates of call center core process

Skills:

Good Communication skill

One important requirement for this skill is the efficiency means that meets the goal-setting.

Flexibility: This skill requires the ability of controlling multiple assignments and tasks in which you can identify their important level then decide which should be done first, which should be last. You also need to adjust the tasks to suit with real condition and assignments.

Eligibility :

Should have experience in International BPO as Quality Analyst for 2-3 years

10+2 / a graduate in any stream

Should be flexible for all shifts

ADDITIONAL BENEFITS:

Saturday and Sunday fixed off.

Transport facility provided.

Salary is not a constraint for the right candidate.

Should be comfortable with Rotational Shift

To get more details on the opening please call on the mobile no. 9830540993, 9163139487, 9874744309, 8697657486, 9874744517, 9830531292, 9883011122, 9874744391, 9830933443, 9674741946, 9830933553, 9874744391

Maven InfoTech Pvt. Ltd (International BPO)

Eco space Business Park

Block 4A, 2nd Floor, Action Area

New Town, Rajarhat

Kol - 700-156

Company Profile

Maven The word itself signifies quality and excellence.

We identify talent and quality and develop it further through constant training and supervision. Thus Maven Infotech creates some of the most reliable and efficient professionals. We are rated among the top ITES companies offering the best IT services to our clients on a constant basis.