SAP BASIS

We are #Hiring: #SAP_Basis

Job Title : #SAP_Basis

Location : Bangalore - ( Hybrid )

Total Yrs. of Experience : 6 to 8 Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job Description*:

#Key Responsibilities:

1. Service Delivery & Operations Management

• Own end to end SAP BASIS service delivery for 24 7 operations across multiple SAP systems and environments

• Ensure availability, performance, security, and stability of SAP landscapes

• Govern and coordinate L1, L2, and L3 support teams, including shift planning and on call coverage

• Drive incident, problem, change, and service request management in line with ITIL best practices

• Ensure proactive monitoring, alert handling, root cause analysis, and preventive actions

2. ITIL Process Governance

• Implement, operate, and continuously improve ITIL processes:

o Incident Management

o Problem Management

o Change & Release Management

o Service Request Management

o Major Incident Management

• Chair CAB meetings, review change risk, and ensure zero impact production changes

• Ensure post incident reviews, RCA documentation, and corrective action tracking

3. Team Leadership & Resource Management

• Lead and mentor multi location, multi vendor SAP BASIS teams (L1/L2/L3)

• Define roles, responsibilities, RACI, and escalation models

• Manage onboarding, knowledge transitions, cross training, and skill development

• Ensure high team engagement, performance, and adherence to operational discipline

4. Customer & Stakeholder Management

• Act as primary customer interface for SAP BASIS services

• Conduct weekly, monthly, and quarterly service review meetings with stakeholders

• Provide clear communication during major incidents and escalations

• Build strong relationships with business users, IT leadership, SAP vendors, and infrastructure partners

5. SLA, KPI & Performance Management

• Own and track SLAs, OLAs, KPIs, and service credits

• Ensure compliance to agreed service levels :

o System availability

o Incident response and resolution times

o Change success rate

• Drive continuous service improvement (CSI) initiatives

6. Reporting & Governance

• Prepare and present weekly and monthly operational reports, including:

o Incident and problem trends

o SLA/KPI dashboards

o Availability and performance metrics

o Change success and failure analysis

• Support management reviews, audits, and compliance reporting

• Maintain accurate service documentation and operational dashboards

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Thanks & Regards,

Nagarjuna Duggineni,

IT Recruiter,

Burgeon IT Services.

9281038399

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