Receptionist

Job Description

***NOTE: US Citizenship and clear criminal background is a must given this will be in a secured government facility working in a Sensitive Compartmented Information Facility (SCIF)***

DURATION: ASAP - September 26

SCHEDULE: Monday through Friday between 8:00am - 4:30pm

LOCATION: Herndon, VA

PAY: $21.59 p/hr

JOB DESCRIPTION:

Opening and closing support service locations, ensuring the lobby is clean and organized

Greeting all employees and visitors with a friendly, warm, professional and courteous manner

Issuing the appropriate Visitor Badge for on-site visitors, while determining the nature of their visit and notifying the appropriate person

Offering services to guests including, but not limited to, stowing luggage and coats, issuing loaner badges and making transportation reservations as requested

Assisting recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated

Directing new hires and temporary employees to the Security Badge Office to get employee badging

Answering incoming calls, determining caller’s needs, and transferring to the appropriate person or department

Subscribing to reception email lists and responding to all email in a timely manner

Following proper procedures to hang and maintain customer posters in all buildings

Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation

Distributing assets for employees and updating the associated logs, including but not limited to, keys, access cards, and parking items

Distributing paychecks making sure employee’s sign the paycheck log and verifying with your signature or initials

Maintaining appropriate levels of reception forms and supplies, including reporting to your supervisor when supplies need to be ordered

Assisting employees with catering deliveries including getting a cart for them, or helping to carry items to their meeting location

Creating a remedy ticket for any facility issues brought to your attention

Calling security as needed for assistance and following proper escalation procedures

QUALIFICATIONS

One (1+) years of experience in customer service, call center, or administrative support

Excellent customer service skills and the ability to prioritize tasks

Strong communication skills and ability to effectively deescalate situations with dissatisfied customers

Strong conflict resolution, critical thinking, and problem-solving skills

Ability to understand, interpret, and follow Company Policies and Procedures

WORKING CONDITIONS AND PHYSICAL DEMADS

Ability to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds

This is a dog friendly environment with over 1000 dogs. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fitCompany Description