Customer Relations Representative - State Farm Agent Team Member

Job Description

Customer Relations Representative - State Farm Agent Team Member

Full time

Gus Nadelhoffer - State Farm Agency is hiring a Customer Relations Representative to help support a busy, positive, customer-focused office.

Location: In-office to start, with potential hybrid flexibility over time

This role is ideal for someone who is friendly, organized, confident on the phone, and good at multitasking. You’ll be the first point of contact for customers, helping with service needs, directing calls, and supporting the team in a fast-paced office environment.

Insurance experience is a plus, but not required. We are open to training the right person and can support licensing.Responsibilities

Answer incoming calls and assist customers

Handle service requests, billing questions, and claims support

Route calls and opportunities to the right team member

Learn agency systems and help keep the office running smoothly

Deliver excellent customer service with professionalism and warmthQualifications

Strong communication and people skills

Organized and able to multitask

Positive attitude and team mentality

Comfortable learning new systems and technology

Insurance license or experience is a plus, but not requiredWhat We Offer

$45,000-$60,000 total compensation package depending on experience and fit

Licensing support for the right candidate

Retirement contribution

Health Insurance

Bonus and commission opportunities

Positive office culture with flexibility and long-term growth potential

If you’re looking for a team that values trust, flexibility, and helping people, we’d love to hear from you.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Full-time

Hybrid remote