Software Coordinator (Ref: 18236)

Position: Software Coordinator (Ref: 18236)

Location: Harrisburg, PA USA, 17101

Salary: $28.00/hr.

Duration: 1 Years 2 Months 26 Days - Contract

Openings: 1

Deadline: 04/08/2026

Description:

***Local Candidates

***Hybrid – onsite 20% time

We are seeking a Software Standards and Service Request Process Coordinator (“SW Coordinator”).

This position manages the full lifecycle of all software, including:

• Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.

• Facilitating enterprise and software compliance reviews prior to procurement/purchasing activities.

• Reconciling software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.

• Tracking and provisioning software licenses.

• Supporting the end-to-end management of all software service requests.

• Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.

• Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.

• Facilitating software reviews/approvals at the delivery center and enterprise levels.

• Coordinating delivery center software standards management.

• Interacting with business representatives at the user and program level.

• Documenting current and target states for program area business capabilities and processes.

• Identifying opportunities to simplify customers’ daily work or improve customer satisfaction.

Must-have skills:

• Communicating effectively verbally and written skills

• Good critical thinking skills, organized, enthusiastic about helping others.

• Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.

• Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.

Required / Desired Skills

• IT Service Delivery and/or Process Management Required - 1 Years

• Strategic/Service/Software Portfolio Management Required - 2 Years

• Business and statistical analysis and metrics management Required - 3 Years

• Performance Management Required - 2 Years

• Big picture thinking and holistic approaches to change evaluation, process design and coordination Required - 1 Years

• Cross-functional support and engagement Required - 3 Years

• Interpersonal skills (compassion for others, knowledge of human-centered design, etc.) Required - 3 Years

• Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them Required - 3 Years

• General adaptability (aptitude to learn a variety of soft skills, agile mindset) Required - 1 Years