Computer Field Technician

Job Description

We are a well-established, reputable IT provider with locations and customers across the country. We are seeking to add to our existing team of outstanding local field technicians in the Colorado Springs area and are looking for an experienced field technician. Field Technicians start the work day from home and travel throughout the Colorado Springs area (and sometimes into Denver) to service computers and servers as needed. Company vehicle, tools and all equipment provided. Holiday, sick days, and vacation included.

RESPONSIBILITIES

- Install, configure, and maintain computer hardware and software

- Troubleshoot system errors and network connectivity issues.

- Provide both remote and onsite technical support.

- Hardware/software installations including network cabling, install and mount monitors and TVs, install scanners and printers, etc.

- Ensure periodic backups and remote monitoring of client assets.

- Respond to client tickets in a prompt and timely manner.

- Follow up with doctors office to ensure customer satisfaction.

QUALIFICATIONS

- Proficiency with Windows-based servers, systems, and software, including Server 2019 and higher and Windows 11.

- Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN.

- Experience with network cabling and proficiency with all areas of networking TCP\IP.

- Understanding of virtual machines.

- Excellent customer service, reporting, follow through, and time management skills.

- Physical ability to lift and install servers, computers, monitors, wall- and ceiling-mounted monitor arms, printers, scanners, etc.

Commute/travel within the Colorado Springs, Pueblo and Denver areas.

Some out of area/state travel may be required.

A company vehicle is provided.Company Description

Who we are: We are a well-established, reputable IT provider with locations and clientele across the country. We are currently seeking to add an experienced Telephone support technician to our outstanding team of remote support technicians.

Full-time

Fully remote