Order Entry Coordinator

Job Description

Description:

ABOUT THE COMPANY

Since 1965, Carlson Labs has been a leader in the vitamin and supplement industry and has won numerous awards for freshness, potency, purity, and flavor. Carlson is a family-owned and women-led company located in Lincolnshire, IL. We take pride in providing families with the highest quality vitamins, minerals, omega-3s, kids’ products and other nutritional supplements.

JOB SUMMARY

We are seeking a detail-oriented and highly organized Order Entry Coordinator to support our account operations, order processing, and logistics functions. This role is responsible for setting up and maintaining customer accounts, processing Electronic Data Interchange (EDI) orders, coordinating shipping and fulfillment, and supporting promotional pricing activities. The ideal candidate enjoys working with systems and data, thrives in a fast-paced environment, and takes pride in accuracy and organization. No prior EDI experience is required — we are willing to train the right candidate who demonstrates strong computer skills, attention to detail, and a proactive mindset.

DUTIES & RESPONSIBILITIES:

Create and set up new wholesale, retail, professional, international and Canadian customer accounts

Maintain monthly reports of newly created accounts and distribute to designated teams

Update existing account information, including name, address, email, sales representative, payment terms, payment methods, and pricing codes

Close and reopen customer accounts as needed and communicate updates to the Marketing team

Process and manage Electronic Data Interchange (EDI) orders

Review and enter customer orders accurately into internal systems

Coordinate order fulfillment and shipping to ensure timely delivery

Prepare and maintain order documentation and routing information

Process inventory adjustments submitted by Marketing and Order Entry teams

Assist with product discontinuations and maintain communication across departments

Track new item discounts and maintain promotional calendars

Review short-dated inventory monthly and apply or remove product tags based on inventory movement

Review and process Promotional Pricing Requests (PPRs)

Maintain promotional calendars and enter pricing updates into the system

Set up and manage customer-specific promotions, discounts, and special pricing

Enter recurring monthly promotions, including advertising specials, free goods, conventions, and sales initiatives

Review and route literature and internal documentation packets

Maintain organized records and ensure accurate data across systemsRequirements:

Proficient computer skills, including Microsoft Office Excel

Strong attention to detail and accuracy

Highly organized with the ability to manage multiple tasks

Proactive, dependable, and solution-oriented with a strong work ethic

Willingness to learn internal systems and processes

Full-time