Guest Service Representative

At Stratosphere Gaming, LLC, we don't just offer jobs - we build careers. In a business that's often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that's as invested in your success as you are.

Job Description Summary:

Summary:

As a Guest Service Representative, you are the welcoming face of our organization and play a vital role in creating positive, lasting impressions for every guest. You are responsible for efficiently managing the check-in process and handling front desk transactions, including payment collection, with accuracy and professionalism. Your attentiveness and friendly demeanor ensure smooth operations while maintaining the highest standards of guest satisfaction, directly contributing to the overall success and reputation of our organization.

Job Description:

Essential Functions and Responsibilities:

Provide timely and courteous guest service consistent with the company's guest service culture

Provide timely and courteous guest service consistent with the company's guest service culture

Assign guest rooms in accordance with current policies and procedures

Process guest check-outs and handle account postings accurately and efficiently

Manage cash flow in assigned bank, including performing accurate financial transactions

Handle special guest requests and resolve complaints to ensure complete guest satisfaction

Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations

Assist other departments with guest-related needs to ensure seamless service

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Qualifications

6 months of experience in a similar role or with relevant transferrable skills preferred

Strong guest service abilities and proven track record of delivering exceptional service

Ability to follow instructions and complete tasks accurately in a fast-paced environment

Strong communication skills and willingness to work as part of a team

Committed to fostering a respectful, inclusive, and safety-conscious work environment

Ability to access and input information using a moderately complex computer system

10-key touch proficiency preferred

Requirements

At least 18 years of age

High School Diploma or equivalent preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

None

Physical Requirements

Occasionally push, pull, lift and/or carry up to 10lbs. at floor, knee, waist, and chest levels

Occasionally squat, kneel, reach, bend, twist

Regularly work with a computer

Frequently stand and walk for prolonger periods

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Constant use of hearing and vision, ability to distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Indoor

Smoky

Noisy

Bright flashing lights

Hot & cold temperatures

Slippery surfaces

Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one?

If you're looking for more than just a job - and want to be part of a team that values integrity, impact, and opportunity - we'd love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.