Assistant Manager-Pool

At Stratosphere Gaming, LLC, we don't just offer jobs - we build careers. In a business that's often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we're powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you'll find real opportunities here - and a team that's as invested in your success as you are.

Job Description Summary:

Summary:

As the Assistant Pool Manager, you support the day-to-day operations of the pool and poolside food beverage service. In this dynamic leadership role, you assist the Pool Manager in maintaining a safe, welcoming, and guest-focused environment. Your contributions help drive operational efficiency, support team performance, and uphold service standards that directly enhance the guest experience and align with company values.

Job Description:

Essential Functions and Responsibilities

Support the Pool Manager in recruiting, onboarding, coaching, and evaluating team members to ensure engagement, performance, and adherence to company service standards

Assist in the execution of strategic and operational plans by helping organize staff, monitor goals, and ensure timely completion of tasks

Help maintain and reinforce established service standards across all assigned areas, ensuring consistently positive guest interactions

Collaborate in planning and executing guest engagement experiences (e.g., themed events, VIP cabana offerings) that drive satisfaction and repeat visitation

Oversee daily cabana operations and reservations, ensuring smooth service delivery and guest satisfaction while supporting revenue goals

Conduct routine safety and sanitation checks and assist in responding to incidents, completing necessary documentation to ensure a compliant and safe environment

Respond promptly and professionally to guest concerns or service recovery needs, escalating critical issues to the Pool Manager as necessary

Assist in maintaining inventory levels and equipment for pool and submitting requisitions as needed

Support accurate reporting through POS systems, payroll submissions, and operational logs

Promote a culture of accountability, teamwork, and excellence by modeling company values and supporting peer leadership development

Help maintain and update departmental procedure manuals and job aids under the direction of the Pool Manager

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Qualifications

Minimum of three (3) years of experience in a pool,or Food Beverage environment, including supervisory or lead responsibilities

Familiarity with pool operations, guest service practices, safety compliance, and basic food beverage service

Strong interpersonal and communication skills with the ability to lead by example and motivate team members

Proficient in basic computer systems including Microsoft Word, Excel, and POS platforms; experience with Infogenesis preferred

Strong organizational skills with the ability to multitask and respond to shifting priorities

Demonstrated ability to resolve problems and make sound decisions under pressure

Requirements

This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana.

At least 21 Years of Age

High School Diploma or Equivalent required

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Health Card

Alcohol Awareness Card

CPR/First Aid Certification

Lifeguard Certification

Physical Requirements

Occasionally push/pull up to 50 lbs.

Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels

Frequently squat, kneel, reach, bend, and twist to inspect equipment or assist staff as needed

Regularly sit and work at a desk or computer for extended periods during administrative tasks

Regularly stand and walk throughout the pool, fitness, and resort areas to monitor operations and guest safety

Ability to communicate clearly in person, via two-way radios, and telephone systems

Ability to hear, understand, and distinguish speech and sounds in a noisy environment

Ability to distinguish between various shades of color, important for water clarity, safety signage, and inventory management

Ability to operate tools and equipment requiring fine motor skills and dexterity

Work Environment Potential Conditions

Indoor

Outdoor

Smoky

Noisy

Bright flashing lights

Extreme hot cold temperatures

Slippery surfaces

Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one?

If you're looking for more than just a job - and want to be part of a team that values integrity, impact, and opportunity - we'd love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.