Training Support Specialist

Job Description

Salary:

Job Title: Training Support Specialist

Role Summary

This role supports both internal staff training and external customer training. Responsibilities include coordinating training logistics, creating materials, and producing video and visual content to support training delivery for both internal staff and external customers.

Responsibilities / Key Tasks

Record / assist with recording and editing training videos

Create presentations and training materials

Schedule training sessions and manage calendars

Handle training communications (emails, invites, follow-ups)

Support event planning and execution for training sessions

Assist in building tools and resources to improve training delivery

Skills & Experience

Technology & Tools

Proficient in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint, Visio)

Experience with Adobe Creative Suite (Premiere, Audition, Media Encoder, Acrobat)

Understanding of IP networks

Content & Media

Video recording and editing experience

Graphic layout and presentation design skills

Ability to manage large video files and understand file formats

Additional Skills

Experience creating and formatting PDFs and converting files (PDF to JPG, etc.)

Familiarity with AI tools for content creation and organizing information from multiple sources

Strong organization and communication skills

Travel

This position may require travel 20% of the time

Full-time