Computer Operator 2

THE POSITION Are you a highly motivated professional who is eager to showcase your technical skills through various data processing projects?

If so, the Office of Administration, Employment Banking and Revenue Technology Services Office, may have the position for you!

We are searching for a reliable Computer Operator 2 to play a vital role in monitoring and operating our state of the art RICOH print department.

Bring your talent to our department and make your career aspirations a reality!

DESCRIPTION OF WORK As a Computer Operator 2, you will be tasked with ensuring efficient and uninterrupted production by monitoring job processing, verifying output accuracy, and promptly addressing or escalating system and equipment issues.

You will be responsible for operating and maintaining high-volume printing systems, including managing print jobs, resolving jams, and performing routine maintenance such as replacing toner and cleaning equipment.

Work also involves monitoring print quality, distributing output according to established procedures, and maintaining organized stock and supply areas.

You will have the opportunity to support data and media handling processes for secure information exchange and backup operations while adapting to new systems, reports, and procedures as needed.

Additionally, you will be responsible for tracking and recording operational data, including meter readings, and communicating technical issues with supervisors and service technicians.

Interested in learning more?

Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information: * Full-time employment * Work hours are 5:00 PM to 1:00 AM, Monday - Friday, with a 30-minute lunch.

* Telework: You will not have the option to telework in this position.

* Salary: In some cases, the starting salary may be non-negotiable.

* You will receive further communication regarding this position via email.

Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * One year of experience as a Computer Operator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or * One year of experience in operating computer and an associate degree with major course work in data processing; or * Two years of experience in operating computers; and graduation from high school; or equivalent certification or formal training.

Formal training in electronic data processing may be substituted for experience at the rate of 25 hours for one month, to a maximum of 12 months.

Other Requirements: * You must meet the PA residency requirement.

For more information on ways to meet PA residency requirements, follow the link and click on Residency.

* You must be able to perform essential job functions.

Legal Requirements: * You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.

Unofficial transcripts are acceptable.

* Your application must be submitted by the posting closing date.

Late applications and other required materials will not be accepted.

* Failure to comply with the above application requirements may eliminate you from consideration for this position.

* All application materials and interview responses must reflect the applicant's own experience, qualifications, and work.

Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted.

Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans: * Pennsylvania law (51 Pa.

C.S.

§7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position.

No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

* Your score is valid for this specific posting only.

* You must provide complete and accurate information or: * your score may be lower than deserved.

* you may be disqualified.

* You may only apply/test once for this posting.

* Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families.

Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance We know there's more to life than just work!

Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S.

holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good.

As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks Sometimes, it is the little "extras" that make a big difference.

Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

* Eligibility rules apply.

01 Have you been employed by the Commonwealth of Pennsylvania as a Computer Operator 1 for one or more years full-time?

* Yes * No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.

The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.

If you claimed you do not have experience, type N/A in the text box below.

03 How many years of full-time experience do you possess in the preparation, operation, and monitoring of various types of computer equipment?

* 2 years or more * 1 but less than 2 years * Less than 1 year * None 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below.

The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision.

If you claimed you do not have experience, type N/A in the text box below.

05 How much college coursework have you completed in an information technology field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision.

Unofficial transcripts are acceptable.

You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left.

You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report.

We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left.

You will not be able to add a document to the application after it has been submitted.

* 60 or more credits * 30 but less than 60 credits * Less than 30 credits * None 06 WORK BEHAVIOR 1 - HIGH-SPEED LASER PRINTER USE Monitors print queue, schedules prints, and prints documents on High-Speed Laser Printers.

Checks the quality of all output.

Removes, separates, and distributes all output from printers properly.

Levels of Performance Select the Level of Performance that best describes your claim.

* A.

I have experience monitoring print queues, scheduling prints and printing documents from high-speed printers.

I was responsible for checking quality of all output, removal and separation of all output from the printers.

* B.

I have experience retrieving output from high-speed printers, checking the output quality, and separating them according to instructions for distribution; however, someone else was responsible for monitoring the print queue and printing the documents.

* C.

I have successfully completed college-level coursework related to system monitoring or system administration and management.

* D.

I have NO experience or coursework related to this work behavior.

07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.

Please be sure your response addresses the items listed below which relate to your claim.

If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience * The actual duties you performed related to high-speed laser printer use * Your level of responsibility 08 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below.

If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University * Course Title * Credits/Clock Hours 09 WORK BEHAVIOR 2 - IDENTIFYING AND CORRECTING MALFUNCTIONS OR ERRORS Identifies causes for program or printing halts or printer malfunctions and corrects or escalates the issues.

Levels of Performance Select the Level of Performance that best describes your claim.

* A.

I have experience identifying program or printing halts or printer malfunction and correcting the issues.

* B.

I have experience identifying program or printing halts or printer malfunctions; however, someone else was responsible for correcting the issues.

* C.

I have successfully completed college-level coursework related to information technology troubleshooting.

* D.

I have NO experience or coursework related to this work behavior.

10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.

Please be sure your response addresses the items listed below which relate to your claim.

If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience * The actual duties you performed related to identifying and correcting malfunctions or errors * Your level of responsibility 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below.

If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University * Course Title * Credits/Clock Hours 12 WORK BEHAVIOR 3 - TECHNICAL ASSISTANCE Provides technical assistance to staff, management or leadership primarily through email communications to disseminate relevant information regarding printing issues or notifications.

Levels of Performance Select the Level of Performance that best describes your claim.

* A.

I have experience interacting with management or leadership and utilizing customer service skills to understand concerns and explain relevant information.

* B.

I have experience interacting with individuals other than management or leadership and utilizing customer service skills to understand concerns and explain relevant information.

* C.

I have successfully completed college-level coursework related to public speaking or public relations.

* D.

I have NO experience or coursework related to this work behavior.

13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.

Please be sure your response addresses the items listed below which relate to your claim.

If you indicated you have no work experience related to this work behavior, type N/A in the box below.

* The name(s) of the employer(s) where you gained this experience * The actual duties you performed related to technical assistance and to whom you provided it * Your level of responsibility 14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below.

If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

* College/University * Course Title * Credits/Clock Hours 15 WORK BEHAVIOR 4 - MAINTAINS RECORDS Maintains and records daily meter readings of printer usage in appropriate spreadsheets.

Documents any issues on daily turnover sheet.

Levels of Performance Select the Level of Performance that best describes your claim.

* A.

I have experience maintaining records of daily meter readings of printer usage.

I was responsible for monitoring the records and taking corrective action as necessary.

* B.

I have experience maintaining records of daily meter readings of printer usage.

Someone else was responsible for monitoring the records and taking corrective action as necessary.

* C.

I have NO experience related to this work behavior.

16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior.

Please be sure your response addresses the items listed below which relate to your claim.

If you indicated you have no work experience related to this work behavior, type N/A in