Infrastructure Engineer III - Identity Access Management

Description

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase within the Corporate Technology, IAM IGA Operations, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your foundational knowledge of automation, scripting, and infrastructure processes to support and improve identity and access management platforms. You work alongside senior engineers to build automated solutions, analyze incident data, and drive operational efficiency across the IGA ecosystem.

Job responsibilities

Build and maintain automation scripts and tooling (Python, PowerShell) to reduce manual operational work and recurring incident volume

Analyze ServiceNow incident data to identify trending issues, recurring failures, and automation opportunities across IAM/IGA platforms

Support monitoring and alerting infrastructure using Splunk and Grafana, including dashboard creation, alert tuning, and signal-to-noise optimization

Develop and maintain automated remediation scripts for common incident patterns (service restarts, job failures, access request retries)

Partner with application teams to troubleshoot and resolve incidents across MyAccess, Entitlement Manager, CertifyNow, and related IGA platforms

Assist with CI/CD pipeline maintenance and deployment automation using Git/GitHub

Contribute to operational runbooks, knowledge base articles, and incident response documentation

Support database operations and reporting against SQL Server for operational analytics

Participate in on-call rotation and incident response for IGA platform issues

Required qualifications, capabilities, and skills

Formal training or 3+ years of experience in infrastructure engineering, site reliability, or platform operations

Foundational knowledge of scripting in Python or PowerShell with ability to read, modify, and create automation scripts

Familiarity with monitoring and observability tools (e.g., Splunk, Grafana, or similar)

Exposure to incident management workflows and ITSM platforms (e.g., ServiceNow)

Basic understanding of infrastructure concepts including networking, databases, and application deployment

Willingness to learn identity and access management domain concepts

Strong problem-solving skills and attention to detail

Preferred qualifications, capabilities, and skills

Experience with SQL Server or relational database querying

Familiarity with Git version control and CI/CD concepts

Exposure to identity & access management (IAM), privileged access, or entitlement governance

Experience analyzing data to identify patterns and trends (CSV/JSON processing, basic data analytics)

Familiarity with REST APIs and web automation tools