Online Chat Support

Job Description

Online Chat Support ADF Medical Services Inc.

We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.

Role: Online Chat Support Agent

Department: Customer Support & Patient Services

Location: Fully Remote

Type: Full-Time / Part-Time

Requirements

Respond to patient and client inquiries in real time via our online chat platform

Provide accurate information on medical services, appointments, billing, and general support

Handle multiple chat conversations simultaneously with professionalism and accuracy

Log and document all chat interactions in our support and CRM systems

Escalate unresolved or complex issues to the appropriate team or department

Deliver a warm, helpful, and professional experience in every interaction

Adhere strictly to HIPAA guidelines and patient confidentiality policies

Benefits

Competitive pay

Health, dental & vision benefits (full-time employees)

Paid time off & paid holidays

Flexible shift options including evenings and weekends

Career growth and advancement opportunities within ADF Medical Services

Part-time

Fully remote