Network_Assurance_Engineer/Specialist (L2 L3)

We are #Hiring: #Network_Assurance_Engineer/Specialist (L2–L3)

Job Title : #Network_Assurance_Engineer/Specialist (L2–L3)

Location : Pune, Hyderabad - ( Hybrid )

Total Yrs. of Experience : 8 to 14 Years

️ Duration: Contract to Hire (C2H)

Notice Period: Immediate Joiners to 30 Days

Job Description*:

The Network Assurance function is responsible for 24/7 operational support, incident management, escalation handling, and continuous improvement of enterprise and service provider network environments.

Roles span from entry level monitoring and support (L0) through advanced troubleshooting, design authority (L3) and operational leadership (Lead).

#Role Levels & Experience:

Level Title Experience

L2 Network Assurance Specialist 5–7 years

L3 Senior Network Specialist 10+ years

Lead Network Assurance Lead 10 - 14 years

#Core Responsibilities (Applicable Across All Levels):

• Monitor, manage & resolve network incidents, problems, changes, ensuring SLA/KPI compliance.

• Own incident lifecycle from detection to resolution, including documentation and knowledge updates.

• Perform escalation management, coordinating with internal teams, vendors, and partners.

• Ensure adherence to customer SLAs and deliver high-quality customer experience.

• Operate in a 24/7 support environment, providing business hours onsite and on demand remote escalation.

• Use ITSM, monitoring, and observability tools for event management, troubleshooting, and reporting.

• Maintain strong documentation, communication, and collaboration across global stakeholders.

Level Specific Responsibilities

#L2 – Network Assurance Specialist:

• Should own the incident, and work with Network/Function Lead and other teams to completely resolve the issues and document the procedures.

• Overview all the incidents, problems, Changes in Network track and ensure all SLA’s/KPI’s are met.

• Adherence to customer SLA and End customer Experience.

• Act as escalation point for complex network incidents and recurring issues.

• Perform advanced troubleshooting and root cause analysis.

• Support problem management, new project rollouts, and service acceptance.

• Provide design level understanding to improve operational stability.

• Mentor L0/L1 engineers and improve operational processes.

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Thanks & Regards

B.Siva Kumar

Technical Recruiter

Burgeon IT Services

Email Id:

Ph no: +91 9281038402

Website: www.burgeonits.com

Linkedin : linkedin.com/in/siva-kumar-aaa348126

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