Shop Manager - Upscale Floral and Hospitality

Company Description

Blossom Flower Bar isn’t just a traditional florist; we are an experiential brand that believes flowers are an engagement, not just a transaction. Through our interactive Flower Bar, curated workshops, and events, we invite customers into the design process in a sophisticated, welcoming environment. As a modern, full-service florist, we use a design-forward approach to make all of life's special milestones more beautiful.

Role Overview

As the Columbus Store Manager, you are the heartbeat of the current shop in Short North. You'll lead by example - personally delivering high-quality service while training and supervising your team to do the same. This role is a blend of floral design, operational logistics, and, above all, hospitality leadership.

Responsibilities:

Exemplary Customer Experience

The Gold Standard: Serve as the primary face of the Columbus shop, ensuring every guest is welcomed warmly and guided through the Flower Bar experience with enthusiasm.

Floral Operations & Design

Order Fulfillment: Oversee and fulfill daily orders for pickup and delivery, ensuring every arrangement meets our signature brand standards.

Freshness & Quality: Lead the processing of fresh stems and maintain the Flower Bar to ensure maximum health and beauty.

Logistics: Coordinate with delivery drivers or make deliveries personally to ensure timely and professional arrival.

Store & Team Management

Operations: Manage floral and retail inventory, wholesale orders, and store budgets.

Staffing: Provide support in hiring, training, and scheduling to ensure the shop is always fully prepared to serve our guests.

Events: Act as the lead host and coordinator for in-store workshops and private parties.

Team Leadership: Train and hold staff accountable for providing "Blossom-level" service. You are responsible for the team’s tone, body language, and hospitality.

Professional Communication: Manage phone, email, and in-person inquiries with grace. You are the point person for resolving concerns, turning challenges into opportunities for customer loyalty.

Requirements and Experience

Experience: 2+ years in Retail Management and 2+ years in high-end Customer Service (Required).

Leadership: Proven ability to train a team in hospitality and sales.

Licensing: Valid Driver’s License and a clean driving record (Required).

Floral Skills: Experience is a plus, but not required—we provide thorough design training for the right hospitality leader.