Digital Product Analyst

We are seeking a Product Analyst – Operational Cutover Lead to support a large-scale Order Management System (OMS) migration program. This role is responsible for driving business and operational readiness while leading the execution of cutover activities.

You will partner closely with a Technical Cutover Lead to ensure a seamless transition from legacy systems to a new OMS platform. This position plays a critical role in aligning business operations with technical delivery to ensure a successful go-live with minimal disruption.

Key Responsibilities

Operational Cutover Leadership

Own and manage the operational cutover plan aligned with technical timelines

Partner with business leaders to define and sequence operational activities

Translate technical cutover activities into clear business impacts and actions

Align operational execution with system, data, and environment readiness

Cross-Functional Planning

Co-develop end-to-end cutover plans with technical teams

Identify and manage dependencies across systems, data, and workflows

Support command center planning, escalation paths, and governance

Operational Readiness

Ensure readiness across key business functions including:

Customer Care

Fulfillment / Warehouse

Store Operations

Finance / Payments

Define and validate business readiness criteria for go-live

Runbook Development & Testing

Create and maintain operational cutover runbooks

Lead mock cutovers and rehearsals

Identify gaps and ensure remediation prior to launch

Execution & Stabilization

Serve as operational lead during live cutover events

Support command center operations and issue escalation

Monitor post-launch performance and operational KPIs

Lead post-cutover reviews and continuous improvement efforts

Required Qualifications

5+ years of experience in product analysis, business analysis, program coordination, or operations

Experience supporting large-scale system implementations or migrations

Strong cross-functional collaboration across business and technical teams

Ability to translate technical concepts into business impact

Experience developing runbooks, operational plans, or launch playbooks

Preferred Qualifications

Experience working with OMS platforms (e.g., Manhattan Active Omni)

Background in e-commerce or retail fulfillment operations

Experience supporting cutover events, releases, or command center environments

Key Skills

Process design and optimization

Cross-functional coordination

Risk identification and mitigation

Runbook creation and execution

Strong communication under pressure

Success Metrics

Seamless coordination between business and technical cutover activities

Successful OMS migration with minimal disruption

Strong alignment between operational and technical readiness

Effective execution of rehearsals and go-live

Rapid post-launch stabilization