Field Support Technician Contract in Columbus OH

Top Skills: 1.

Desktop Support Experience - Software Hardware Instillations 2.

Break/Fix experience 3.

Field Support Delivered Tier 1–2 desktop support across onsite and field environments, troubleshooting hardware/software issues with a focus on first-call resolution and SLA adherence.

Performed break/fix, installations, imaging, and preventive maintenance for end-user devices; diagnosed and resolved incidents, escalating to Tier 3 when required.

Provided multi-channel IT support (phone, ticketing, in-person), managing incident queues, tracking outages, and communicating status updates to users and IT leadership.

Supported enterprise environments across multiple locations, including deployment, configuration, and ongoing maintenance of desktops, laptops, and peripherals.