Field Support Technician

IT Service Support Technician 2 6-Month Contract Likely Extension About the Role This position sits within the IT Service Support function, serving as a frontline technician responsible for multi-tier, omni-channel support across main campus, regional sites, and field locations.

The focus is first-contact resolution — diagnosing, troubleshooting, and resolving hardware and software issues for end users, and escalating appropriately when needed.

What You'll DoProvide desktop and field support across base offices and on-site locationsPerform installation, break/fix, preventive maintenance, fault diagnosis, and deployment across varying complexity levelsTroubleshoot hardware and software issues with an emphasis on resolving at first contactMonitor and follow up on escalated customer issues and requestsCommunicate and track computing environment outages, coordinating with IT staff and leadership toward resolutionServe as an informal resource for less experienced colleagues Top Skills We're Looking ForDesktop Support ExperienceBreak/Fix ExperienceField Support QualificationsHigh school diploma or GED requiredRelevant certification or vocational training preferred1 year of relevant experience required; 2–4 years preferred Work Style Individual contributor role.

Work is performed within established guidelines, with guidance available for atypical situations or new projects.

Strong communication skills required — this role regularly interacts with end users, immediate team, and occasionally cross-functional departments.