Information Technology Operations Analyst

IT Infrastructure Operations Analyst (2nd Shift) Location: Onsite Schedule: Monday – Friday 3:00 PM – 11:30 PM Employment Type: Contract-to-Hire *Looking for 1–2 years of systems monitoring and data center experience Overview Hive+ Co has a contract opportunity with our Columbus, Ohio client for an Operations Analyst to join their Technology division.

This role supports the monitoring, stability, and operational health of the organization's data center infrastructure, including IBM Mainframe, Linux, Unix, and Windows environments.

This position is responsible for monitoring system alerts, responding to incidents, and coordinating with internal support teams to ensure the reliability and availability of critical enterprise systems and customer-facing applications.

Key Responsibilities Infrastructure Monitoring & Incident Response (60%)Monitor enterprise infrastructure systems and event management platforms for alerts and system issues.Provide initial response to alerts and system failures affecting the data center infrastructure.Create and manage incident tickets and escalate issues to appropriate support teams.Monitor production batch schedules and operational events.Document incidents, system events, and resolutions according to incident management procedures.Maintain the operational knowledge base with guidelines and procedures for infrastructure management.

Operational Communication (20%)Communicate system status, incidents, and updates with internal IT teams and business users.Coordinate with system administrators, infrastructure teams, and vendor support to resolve issues.Provide detailed shift turnover documentation to ensure operational continuity.

Technical Environment Support (15%)Maintain a working understanding of enterprise computing environments including:IBM MainframeLinux / Unix systemsWindows platformsEnterprise applications and network infrastructureSupport operational monitoring of systems, networks, and applications.

Change Management Support (5%)Assist with infrastructure updates and changes following established change management processes and procedures.

QualificationsSome college coursework in Information Technology or equivalent experience1–2 years of systems monitoring and data center experienceExperience using Microsoft Word and ExcelStrong written and verbal communication skillsAbility to follow established procedures and operational guidelinesStrong analytical and problem-solving skillsAbility to work effectively in a team-oriented technical environmentMust be able to work 2nd shift (3:00 PM – 11:30 PM) Additional InformationPosition supports mission-critical enterprise systems.As designated essential staff, employees are expected to report to work as scheduled even when the organization is closed to non-essential personnel.

Ideal Background Data Center Operations