Technical Support Analyst

We are looking for a Technical Support Analyst to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below.

Our client is seeking a Technical Support Analyst to provide hands-on technical support for end users in an onsite environment. This role is ideal for an early-career IT professional who enjoys troubleshooting, providing excellent customer support, and working with ticketing systems to resolve technical issues efficiently.

Responsibilities

Provide first-level technical support for hardware, software, and application issues

Respond to and resolve support requests through a ticketing system

Troubleshoot workstation, peripheral, and connectivity issues

Escalate complex technical issues to appropriate teams as needed

Document incidents, requests, and resolutions accurately

Support user onboarding and offboarding activities

Maintain a high level of customer service and professionalism

Assist with basic system administration tasks when needed

Follow IT processes, policies, and service standards Qualifications

1-3 years of technical support or help desk experience

1-3 years of experience using ticket management tools such as Jira or ServiceNow

Basic knowledge of Windows operating systems and common business applications

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills What Our Client Offers

Opportunity to build and grow technical support skills

Supportive team environment with mentorship opportunities

Stable organization with long-term potential