Store Manager - Upscale Floral and Hospitality

Job Description

The Blossom Mission

At Blossom, every interaction is an opportunity to create joy. We are looking for a high-energy, reliable leader who loves people as much as flowers. Whether a guest is walking in for a single stem or planning a major life event, you are responsible for ensuring they receive an exemplary, high-end experience that makes Blossom their favorite place to visit.

Role Overview

As the Columbus Store Manager, you are the heartbeat of the current shop in Short North and future Columbus locations. You will lead by example—personally delivering "above and beyond" service while training and supervising your team to do the same. This role is a blend of floral design, operational logistics, and, above all, hospitality leadership.

Essential Job Functions

Exemplary Customer Experience

The Gold Standard: Serve as the primary face of the Columbus shop, ensuring every guest is welcomed warmly and guided through the Flower Bar experience with enthusiasm.

Team Leadership: Train and hold staff accountable for providing "Blossom-level" service. You are responsible for the team’s tone, body language, and hospitality.

Professional Communication: Manage phone, email, and in-person inquiries with grace. You are the point person for resolving concerns, turning challenges into opportunities for customer loyalty.

Floral Operations & Design

Order Fulfillment: Oversee and fulfill daily orders for pickup and delivery, ensuring every arrangement meets our signature brand standards.

Freshness & Quality: Lead the processing of fresh stems and maintain the Flower Bar to ensure maximum health and beauty.

Logistics: Coordinate with delivery drivers or make deliveries personally to ensure timely and professional arrival.

Store & Team Management

Operations: Manage floral and retail inventory, wholesale orders, and store budgets.

Staffing: Provide support in hiring, training, and scheduling to ensure the shop is always fully prepared to serve our guests.

Events: Act as the lead host and coordinator for in-store workshops and private parties.

Requirements

Experience: 2+ years in Retail Management and 2+ years in high-end Customer Service (Required).

Leadership: Proven ability to train a team in hospitality and sales.

Licensing: Valid Driver’s License and a clean driving record (Required).

Floral Skills: Experience is a plus, but not required—we provide thorough design training for the right hospitality leader.

Working Conditions

Status: Full-time (30–40 hours per week).

Availability: Must be available for weekday and weekend shifts; includes occasional evenings and holidays.

Physical: Ability to bend, stretch, and lift/move at least 40 pounds.Company Description

Blossom is a full-service florist creating arrangements for birthdays, celebrations, sympathy, and just-because moments. Our shops feature a Flower Bar where guests create their own bouquets stem by stem, and we host events and workshops that bring people together through flowers.

Full-time