Cafe Operations Manager - Monroe

Cafe Operations Manager - Monroe

About Madcap Coffee Company, Inc.

Since 2008, our mission has been to unveil the awe-inspiring craftsmanship, exquisite beauty, and human touch that goes into crafting every single cup of coffee, transforming an ordinary daily ritual into an elevated experience.

Description

Description

The Cafe Operations Manager is responsible for managing and overseeing the day-to-day cafe

operations at your respective location; maintaining all standard operating procedures and fostering a

positive working environment. The person in this role creates the tone and personality of the cafe and

team by being an advocate and promoter of training and development, customer service, relationship

extension, product knowledge, cost management, department of health and sanitation adherence, and

values alignment amongst team members. This individual will also work closely with the Retail

Operations Manager.

Essential Functions

1. Ensuring the store is providing consistently excellent products and service, and that the environment is inviting, clean, and well stocked.

2. Building a well-developed and high performing team that works together collaboratively and

upholds the Madcap standards.

3. Promoting a positive staff morale and favorable image in the community as a local company

committed to quality and hospitality.

SPECIFIC DUTIES

1. Bar Operation and Budgeting

2. Perform barista tasks during scheduled shifts (20-25 hours per week): prepare drinks, provide

an outstanding customer experience, operate point of sale, stock products, and clean the cafe.

3. Ensure a clean, attractive, and inviting cafe environment.

4. Create and execute plans to elevate product quality and customer experience, as well as

minimize waste (Zero Waste Program) and reduce costs.

5. Participate in financial goals of store including development and implementation of systems for

increasing efficiency and profitability of the store.

6. Monitor and manage labor levels to increase efficiency without sacrificing quality or customer

experience.

7. Maintain vendor relationships and keep products in stock by ordering products or communicating

café inventory needs to the Wholesale Department/Roastery.

8. Maintain relationships with food vendors, including placing orders, assess opportunities for

introducing new product and work with Retail Operations Director for launch of new product, tracking and

minimizing waste.

9. Maintain scheduled preventative maintenance on all equipment, and work with the Facilities and Procurement Manager to ensure that all equipment is in proper working order.

10. Troubleshoot small repairs and work with the Retail Operations Manager/Facilities Manager toward a resolution on larger repairs.

11. Maintain safety of the cafe environment and ensure proper handling and storage of food products.

TEAM DEVELOPMENT AND EDUCATION

1. Recruit, hire, and supervise a team of baristas for coffee bar operation.

3. Demonstrate leadership in coffee preparation, bar management, and hospitality.

4. Create weekly schedules for the coffee bar team, adjust hours and shift as necessary.

5. Facilitate communication between coffee bar team and work any issues towards resolution.

6. Maintain complete knowledge of all coffees and retail products, stay up-to-date on emerging

products, promotions, and policies and ensure education of coffee bar team.

7. Work with Retail Operations Manager to develop leadership within team including hiring and supervise lead baristas.

8. Educate and ensure coffee bar team is upholding company procedures and policies, use

corrective action as necessary.

9. Promote positive staff morale and relationships with staff members.

10. Working with HR Director maintain calendar of staff member reviews, including scheduling and

facilitation of reviews.

DESIRED CHARACTERISTICS

1. Passionate about coffee, great work ethic.

2. Positive attitude, great communication, and strong leadership skills.

3. Strong knowledge, background, and experience in coffee preparation, bar management and

hospitality.

4. Detail-oriented and excellent organization skills

5. Ability to solve problems and prioritize important tasks

6. Self-motivated with the ability to manage independently

7. Capable of handling sensitive and confidential information

8. Ability to manage projects and hold others accountable for job performance

Supervisory Responsibility

This role manages and directs staff management in retail sales and development. The role is responsible

for the supporting the overall direction, coordination and evaluation of direct reports and for carrying out

supervisory responsibilities in accordance with the organization's retail policies and applicable laws.

Work Environment

While performing the duties of this job, the employee frequently will be standing for bar shifts. This role

routinely will also use standard office equipment such as computers, phones, photocopiers, filing

cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The

employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job

include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust

Focus.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed but the employee must be available during the "core" work hours of

café operations and must work 40 hours each week to maintain full-time status. Evening and weekend

work will be required.

Travel

The position may require some travel throughout the year but is limited to local and occasional overnight

Trips.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities and

activities may change at any time with or without notice.