Information Technologist 3

Schedule: Full-time

What You'll Do:

Desktop

Installs, maintains, configures, upgrades, &/or administers hardware & or software independently in Virtual Desktop & workstation support, network administration, server administration, business continuity, & information security, telecommunication & network connectivity, & / or SAN administration (i.e., Multiple technology domains) where technical work requires specific knowledge to evaluate, select, adapt, & modify standard procedures

Devises new approaches to problems encountered

Diagnoses, analyzes, & resolves issues for customer(s) across assigned multiple technology domains

Creates, organizes, files, & maintain documentation

Provides Tier II-III level customer support

Conducts performance tuning for hardware &/or software

Develops & maintains ad-hoc utilities or reports to automate processes

IT Hardware Inventory

Maintains IT hardware inventory for agency, requires thorough knowledge of inventory control, agency policies & procedures & state regulations on inventory control, salvage, & surplus disposal to maintain extensive agency-wide/statewide inventory such as IT hardware equipment for all devices & implement & enforce policies & procedures on inventory control.

Utilizes vendor supplied & third-party utilities for monitoring. Diagnoses, analyzes, & resolves issues for customer(s) in assigned single technology domain.

36 mos. combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 mos. combined work experience as specified by the agency position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.

Job Skills: Information Technology

Knowledge:

1. Oral & written communication tools & techniques

2. Customer service

3. Technical documentation practices

4. State & agency policy, procedure, & applicable laws*

5. Vision, mission, & goals of agency*

6. Mathematic principles related to assigned IT area

7. Telecommunications

8. Capabilities & applications of network equipment (e.g., hubs, routers, switches, bridges, servers, & related hardware

9. IT principles, methods, & practices in assigned specialty areas

10. Software distribution tools & configuration management & mechanisms

11. Organizations operation environment, topology, & protocols

12. Local area & wide area networking principles & concepts

13. Back-up & recovery techniques

14. Performance monitoring methods

15. Basic internet server maintenance techniques

16. Installation & configuration procedures

17. System administration techniques of internet clients (e.g., browsers & streaming video)

18. Operating systems installation & configuration procedures

19. Technology design

20. Agency policies/ procedures & state regulations on inventory control, salvage, & surplus disposal*

*Developed after employment.

Skills:

21. Reading comprehension

22. Verbal communication

23. Customer service

24. Installation

25. Troubleshooting

26. Critical thinking

27. Operation monitoring

28. Judgment & decision making

29. Systems analysis

30. Systems evaluations

31. Operation analysis

32. Identifying & specifying business requirements, using data recovery tools, techniques, & systems evaluation

33. Complex problem solving

Abilities:

34. Understand system of bookkeeping procedures

35. Calculate fractions, decimals & percentages

36. Define problems, collect data, establish facts & draw valid conclusions

37. Gather, collate & classify information

38. Write instructions & specifications concerning inventory & salvage

39. Check pairs of items that are similar or dissimilar

40. Handle sensitive inquiries from & communicate with officials & public

*Developed after employment.