ISP Network Engineer

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners.

We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed.

Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

A Network Engineer I will typically have at least 1 year experience in a hands-on networking role, along with a relevant degree (or 3 years+ of vocational experience). They will complete complex structured/standard tasks and assist more senior engineers in non-standard activities.

They should have a strong understanding of IP networking concepts that would be roughly equivalent to CCNA/JNCIA level.

Duties and responsibilities

Provision and troubleshooting of all basic services across different regions

Dedicated Internet

Shared Internet

Carrier Ethernet/L2 services

New Product Deployments

Participate in the On Call, Night Shift, and weekend roster

Understand all common network alerts and their impact

Answer Support/NOC queries unaided

Deploy new devices following the template config of other devices

Assists in investigating and resolving network problems

Carries out agreed operational procedures of a routine nature

Handle client calls when needed or through our hotline using softphone applications to provide basic troubleshooting guidelines such as performing MTR or isolation test

The ideal candidate will have:

Bachelor's Degree in Computer Science, Engineering or related area

2 + years' of experience with network administration or general IT

Solid understanding of IP networking fundamentals (do you know a MAC from an ARP?)

Strong oral and written English communication skills

A huge drive to learn and grow as an engineer

Full Time Employee (On-call / Shift)

Join the mission! Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.