Operations Manager

Company Description

Monique Morin Lingerie is a design-driven intimate apparel brand reshaping the narrative around

body positivity through thoughtful design and fit. For more information, explore our brand at .

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Role Description

This is a full-time on site position for an Operations Manager to own execution across ecommerce and business operations for a growing online brand. This role focuses on managing and optimizing Shopify, ensuring accurate and efficient execution across the website and marketing backend, and maintaining operational consistency across the business. It is a hands-on position requiring both direct execution and management of one team member.

Key Responsibilities

Own and manage Shopify operations: product setup, collections, merchandising updates, site accuracy, and overall backend maintenance

Execute marketing backend operations: email and SMS setup, scheduling, flows, campaign deployment, and link management

Coordinate operational execution for product launches, promotions, and campaigns

Manage and coordinate with external partners (web developer, third-party platforms such as Yotpo, Omnisend, etc.)

Build and maintain operational workflows, checklists, and documentation

Identify and resolve operational inefficiencies and execution gaps

Supervise the Order Fulfillment & Customer Service function through a direct report

Monitor day-to-day execution across the business and ensure follow-through

Ensure processes are clear and execution remains consistent with brand standards

Scope of Ownership

Ecommerce backend execution and accuracy

Marketing backend implementation

Operational workflows and organization

First-line operational problem solving

Fulfillment and customer service execution (through direct report)

Candidate Profile

Strong experience managing ecommerce operations

Highly detail-oriented with strong execution discipline

Comfortable working in a hands-on, execution-focused role

Understands the nuances of intimate apparel; familiarity with the product category is important

Able to manage multiple priorities without loss of accuracy

Proactive and solution-oriented

Strong communication skills

Experience

Experience in a consumer brand environment

Experience with e-commerce platforms (Shopify preferred)

Experience with marketing tools (email/SMS platforms, apps, integrations)

Familiarity with Meta Business Manager and xywuqvp Google Analytics

Experience working in environments where systems and processes are evolving

Previous team management experience is a plus

Strong familiarity with AI tools for operational efficiency

Qualifications

Strong organizational, multitasking, and time-management skills

Experience in process improvement, workflow automation, and operational strategy

Proficiency with project management tools and collaboration platforms

Excellent communication and interpersonal skills for handling client and team interactions

Problem-solving, decision-making, and leadership capabilities

Knowledge in or experience with fashion, design, or product development is a plus

Bachelor’s degree in Business, Operations Management, or a related field

Proven experience in an operations or project management role