WMS Super User

Job Description

Join our team

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

We are seeking a highly skilled WMS SuperUser to serve as the on-site functional expert for our Warehouse Management System. In this role, you will support daily operations, troubleshoot system issues, execute configuration updates, and help ensure that the distribution center fully leverages WMS capabilities to drive productivity, accuracy, and efficiency.

This position is ideal for someone who understands warehouse processes, has hands-on experience with enterprise WMS platforms, and enjoys solving problems at the intersection of operations and technology.

Key Responsibilities

WMS Functional Expertise & Daily Support

Serve as the primary WMS subject matter expert for system usage, workflows, and best practices.

Provide first-line troubleshooting for WMS issues, validate defects, and escalate tickets to IT or COE teams.

Support operations in maximizing effectiveness of WMS modules (receiving, picking, replenishment, inventory control, tasking).

Manage user access, security roles, and related governance.

Configuration & System Enhancements

Perform basic WMS configuration changes within established design templates.

Maintain operational alignment with WMS governance, SOPs, and configuration standards.

Support onboarding of new client configurations and small-scale WMS deployments.

Identify and recommend WMS-enabled process improvements (slotting, task optimization, workflow efficiency).

Support operational readiness for enhancements, upgrades, and go-live stabilization.

Testing & Quality Assurance

Prepare and execute SIT, UAT, and regression test scripts for system changes and enhancements.

Document testing outcomes and collaborate with IT, COE, and operations teams to validate fixes or updates.

Training & Documentation

Deliver WMS training to operations leaders and administrative users.

Maintain SOPs, knowledge documents, and process guides related to WMS functionality.

Act as a go-to resource for system-related best practices.

Qualifications

Hands-on experience with an enterprise WMS (Manhattan SCALE, Blue Yonder, Körber/HighJump, SAP EWM, etc.).

Strong troubleshooting and issue-resolution capability in a WMS environment.

Solid understanding of warehouse operations and associated workflows.

Proficiency with Excel; experience with reporting tools (Power BI, Cognos) is an asset.

Experience writing and executing test scripts and documenting system results.

Excellent communication skills with the ability to support and influence cross-functional teams.

Detail-oriented, analytical, and comfortable in a fast-paced, high-volume operation

WHY JOIN US?

Work in an environment where safety is our first priority

The opportunity to build a career with a growing company

Medical, dental, and vision coverage for you and your family

Life and disability insurance

Wellness programs to support your family’s well-being

A Retirement Savings 401k Program with company match

Company team wear allowance

Company sponsored social events

Community volunteering

Full-time