Field Support Technician

IT Service Support Technician 2 6-Month Contract Likely Extension

About the Role

This position sits within the IT Service Support function, serving as a frontline technician responsible for multi-tier, omni-channel support across main campus, regional sites, and field locations. The focus is first-contact resolution — diagnosing, troubleshooting, and resolving hardware and software issues for end users, and escalating appropriately when needed.

What You'll Do

Provide desktop and field support across base offices and on-site locations

Perform installation, break/fix, preventive maintenance, fault diagnosis, and deployment across varying complexity levels

Troubleshoot hardware and software issues with an emphasis on resolving at first contact

Monitor and follow up on escalated customer issues and requests

Communicate and track computing environment outages, coordinating with IT staff and leadership toward resolution

Serve as an informal resource for less experienced colleagues

Top Skills We're Looking For

Desktop Support Experience

Break/Fix Experience

Field Support

Qualifications

High school diploma or GED required

Relevant certification or vocational training preferred

1 year of relevant experience required; 2–4 years preferred

Work Style

Individual contributor role. Work is performed within established guidelines, with guidance available for atypical situations or new projects. Strong communication skills required — this role regularly interacts with end users, immediate team, and occasionally cross-functional departments.