Oracle Sales Cloud Business Relationship Manager

Description

Position Summary:

The Oracle Sales Cloud Business Relationship Manager will be responsible for maintaining the relationship with Vertiv Sales Organization in regard to the Opportunity to Order processes supported by the Oracle Sales Cloud applications team. He/She will be the driving systematic identification, analysis, management, monitoring and improvement of Sales Organization relationships in order to target and improve system performance and alignment to business and users needs.

Key Duties

Align with various stakeholders on goals and strategies, so to effectively implement and deploy Oracle CX Cloud that satisfy Vertiv Sales Organization and improve business objectives

Maintenance of the various process documentation and prioritizing tasks to ensure they meet deadlines and leadership satisfaction

Develops strategies to better engage with the Sales Organization and support customer satisfaction goals.

Data management and collection for reporting development, regarding system performance and satisfaction

Support deployment of system enhancements, service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps

Coordinate regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must.

Lead or participate in root cause analysis / corrective action for critical issues and incidents

Analyze production configuration issues

Generate and maintain documentation for changes made to systems.

Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront

Escalate issues and requests to vendor or implementation partner and ensure timely resolution.

Work effectively with remote team members, outsourced resources, and users to complete tasks.

Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action

Act as liaison with other IT support teams, on the Opportunity to order domain, covering: configurators, workflow tools

Strong functional knowledge in the sales space, for large manufacturing organizations

School Background / Working Seniority

5-7 years of experience supporting and delivering enhancements and driving strategy with Oracle Sales Cloud platforms, Oracle CX cloud, Oracle CPQ, Eloqua, Oracle PRM, Oracle ERP

2-3 years experience with Oracle Sales Cloud integrations with other sales platforms, various middlewares

IT Bachelor’s degree or equivalent

International experience

Experience in an international System Integrator company is a plus

Basic Skills

Strong communication and collaboration skills

very good presentations skills

Analytical, and Problem-solving skills are required

Versed in work intake assessment, resource prioritization, delivery targets and strategy

Technical / Functional skills

Experience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service), other CRMs

Knowledge of Oracle ERP systems

Experience maintaining Functional Requirement Documentation

Excellent Leadership and Teamwork skills

Process Discipline and Documentation skills essential

Ready to move beyond own area of comfort

Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations

Knowledge of ITIL v3 is preferred

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus

• Operational Excellence

• High-Performance Culture

• Innovation

• Financial Strength

OUR BEHAVIORS

• Own It

• Act With Urgency

• Foster a Customer-First Mindset

• Think Big and Execute

• Lead by Example

• Drive Continuous Improvement

• Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .

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