Customer Contract Specialist

Job Description

Manifest Solutions is currently seeking a Customer Contract Specialist for an onsite position in Columbus, OH.

Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations

Responsible for supporting all contract life-cycles

Support daily operations associated with provisioning services and contract approval processes

Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes

Other duties as assigned by management

Minimum Requirements:

High School diploma or GED required. Bachelor's Degree (Business, Management preferred) or equivalent required.

Minimum 1 year contract management, operations or relevant business experience preferred.

Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions.

Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement

Execution of complex initiatives requiring accuracy and attention to detail

Fluency across numerous business disciplines/functions.

General budgeting and accounting procedures

Comprehensive Business Acumen

Conflict resolution techniques

Delegation

Process driven; emphasis on continuous improvement

Extremely organized

Demonstrated experience managing multiple markets

Strong leadership ability.

Evidence of successfully working in a team environment

Enhanced analytical thinking skills, concentration and strong attention to detail

Strong service and results orientation.

Organized with acute attention to details.

Able to prioritize, multitask, and manage time effectively.

Excellent communication skills, written, spoken, listening with ability to explain and interpret issues clearly.

High-energy, drive, ambition, self-starter.

Good knowledge of Excel.

Full-time