State Software Fiscal Support Specialist

POSITION TYPE: NONEXEMPT

ROLE & RESPONSIBILITIES:

The State Software Fiscal Support Specialist supports the use of all Fiscal Services software used by META Solutions consortium members. This position is responsible for providing professional client support; troubleshooting user issues; overseeing and performing state reporting of district information and providing training and resources to META Solutions clients.

This position offers a flexible work arrangement, with the option to report to any of META’s five offices (Athens, Columbus, Dayton, Marion, or Piketon) one day per week, and work remotely the remaining four days. Additionally, reporting to our Athens office twice per year will be a requirement.

PRIMARY RESPONSIBILITIES INCLUDE:

Maintain an in-depth understanding of the state software system

Provide professional and reliable customer support for all clients

Utilize software to track and accurately respond to client inquiries

Provide user support; troubleshoot district issues; provide accurate solutions and answers to district inquiries by phone, email, or face-to-face consultation

Attend trainings and disseminate software information to district users and clients of META

Create training materials, step sheets, and documentation to assist users with frequently asked questions

Prepare and host training seminars, classes, and other opportunities for district users to receive professional development as assigned

Perform any and all other related duties as assigned

QUALIFICATIONS & EDUCATION REQUIREMENTS:

1- 5 years of experience in nonprofit or school district financial offices

Associate’s degree in finance, accounting, business administration or a related field preferred

Evidence of a high-level of computer application related skills including use of Microsoft Office; skill in using project management applications a plus

Skill, knowledge and application of high-level computer skills including databases and spreadsheets, as well as some technical understanding of software

Strong customer service and communication skills

Ability to handle software user inquiries effectively

Ability to take direction from several staff members and prioritize tasks fairly and efficiently

Ability to collaborate and communicate with various stakeholder groups

Ability to work in a team setting

Ability to multitask and execute duties according to deadlines and with accuracy

Maintain compliance with FBI/BCI background check requirements

NOTE: The anticipated start date for this position is no earlier than August 3, 2026.