Partner Manager

Job Summary

The Partner Manager at iHorizons is responsible for developing and executing the overall partnership strategy. This role involves identifying, evaluating, negotiating, and signing new partnerships aligned with the strategy. The Partner Manager will manage ongoing relationships with partners, contribute to generating business through the partner ecosystem, and ensure compliance with partnership obligations and administrative aspects. Partners include vendors (OEMs), implementation partners (SIs), and sourcing partners (staff augmentation), among other potential types of partners.

Reporting Structure

This position reports to the Director - Service Development and Delivery.

Job Objectives

Develop and implement a comprehensive partnership strategy that encompasses both strategic partnerships and opportunistic partnerships.

Identify, evaluate, recommend, negotiate, and sign new partnerships that align with our strategic objectives.

Nurture and manage relationships with partners to maximize business opportunities and strengthen the partner ecosystem.

Ensure compliance with partnership obligations, including certifications and other administrative aspects.

Contribute to the growth and success of iHorizons by leveraging partnerships to generate new business and enhance market presence.

Identify and enact opportunities to reduce partner costs on an ongoing basis.

Own and achieve annual partner-driven revenue targets, including pipeline creation, influenced revenue, and closed deals.

Define and track partner-sourced vs partner-influenced revenue.

Job Responsibilities

Partnership Strategy Development

Analyze market trends and competitive landscape to develop a comprehensive partnership strategy.

Identify potential strategic partners and evaluate their alignment with iHorizons' goals.

Determine the appropriate mix of strategic and opportunistic partnerships to drive business growth.

Define partnership goals, objectives, and key performance indicators (KPIs) and dive to completion.

Collaborate with internal stakeholders to align partnership strategy with overall business objectives.

Partnership Identification, Evaluation, and Negotiation

Identify and research potential partnership opportunities that align with the strategic direction.

Identify solution gaps and onboard partners to fill them

Evaluate potential partners based on their expertise, market presence, and compatibility.

Conduct due diligence on prospective partners, including financial analysis and risk assessment.

Recommend selected partners for management approval.

Develop and negotiate partnership agreements, including terms, conditions, and performance metrics.

Collaborate with legal and finance teams to ensure contracts and agreements are compliant and protect the company's interests.

Relationship Management and Business Generation

Build and maintain strong relationships with partners to foster collaboration and mutual success. This includes periodic face to face visits to partners, frequent interactions and participation with their various activities, with the objective of positioning iHorizons as their leading partner in Qatar and possibly the region.

Regularly communicate with partners to identify business opportunities and address any concerns.

Support partners in their efforts to generate business, providing guidance and resources as needed.

Monitor partner performance against agreed-upon KPIs and develop action plans to drive improvement.

Collaborate with sales, marketing and delivery teams to leverage partner relationships for lead generation and customer acquisition.

Maintain a minimum level of public activities with partners (events, seminars, marketing activities, etc.)

Revenue & Growth Accountability

Build and maintain a partner-driven pipeline (joint opportunities with vendors).

Co-own deals with Sales and ensure partner attach rate (e.g., % of deals involving Microsoft, Google, etc.).

Develop joint go-to-market (GTM) plans with key vendors/partners.

Enable co-selling motions with vendor sales teams (account mapping, joint pipeline reviews).

Establish Quarterly Business Reviews (QBRs) with key partners

Maintain account mapping and executive alignment

Track partner contribution to total company revenue

Ensure profitability through incentives and optimized partner engagement.

Partnership Obligations and Administrative Management

Ensure compliance with partnership obligations, such as certifications and training requirements.

Manage administrative aspects of partner management, including contract renewals and terminations.

Maintain accurate records of partnership agreements, milestones, and key contacts. Manage all documentation related to partner activities

Coordinate with internal teams to provide necessary support and resources to partners.

Monitor partner compliance with legal, regulatory, and ethical guidelines.

Vendor Program & Tier Management

Manage and improve company standing in vendor programs (e.g., Microsoft Solutions Partner designations, Oracle Partner Network levels, Google Partner tiers).

Ensure achievement of vendor KPIs (certifications, consumption, revenue thresholds) to unlock incentives.

Incentives, Rebates & Funding Management

Maximize vendor benefits including:

MDF (Marketing Development Funds)

Rebates & Incentives

Deal Registration Benefits

Track and optimize partner profitability, not just revenue.

Internal Enablement

Enable Sales & Delivery Teams on:

Partner solutions

Vendor offerings

Competitive positioning

Organize internal training and certification programs.

Other Responsibilities

Stay updated on industry trends, market dynamics, and emerging partnership opportunities.

Provide regular reports and analysis on partnership performance and ROI.

Collaborate with cross-functional teams to drive innovation and improve partnership processes.

Participate in relevant industry events, conferences, and networking activities.

Support other business development initiatives as required.

Key Performance Indicators (KPIs)

Revenue from partners

Partner-sourced pipeline value

Number of active joint opportunities

Certifications achieved

Vendor tier/status improvement

MDF utilization rate

Number of joint GTM activities

Job Requirements

Educational Qualification

Bachelor’s degree in business or CS

Partnership Management Certification a plus

Previous Work Experience

10 to 12 years’ experience in a software sales environment with at least 7 years of experience maintaining and developing partnerships.

Working knowledge of the partner ecosystem and success in designing and executing partner strategy

Experience with hyperscalers (AWS, Azure, GCP) should be explicitly stated

Experience in CRM usage (Salesforce, Dynamics …etc.)

Skills and Abilities

Proficiency in comprehending enterprise technology solution ecosystems in order to choose appropriate partners, encompassing industry-specific solutions.

Familiarity with prominent solution evaluation tools, such as Gartner's Magic Quadrant and Forrester's Wave, a must.

Ability to clearly identify the meaningful business impact and success metrics.

Consultative approach and proven track record of effective collaboration and influence at all levels of an organization, with the ability to achieve goals in a fast-paced and continually evolving environment.

Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place.

Excellent presentation and communication skills.

Tenacious, confident, and self-motivated individual.

Highly analytical, data-driven, and numerate.

Proactive, self-starter and results oriented.

About iHorizons

iHorizons is a regional technology consulting firm committed to delivering end-to-end business solutions to its enterprise clients. Headquartered in Qatar, we are a 30-year-old company driven by talent and innovation, with around 250 technology experts serving customers with their mission-critical applications.

Our core expertise encompasses digital transformation consulting, enterprise solutions, software development, cloud infrastructure, research and development, system integration, e-commerce solutions, and artificial intelligence. This positions us as a leading integrated solution provider across the region, offering tailored services to meet our clients' specific needs. iHorizons has evolved into an AI-centric company, investing in creating strong artificial intelligence and machine learning skillsets and developing use cases and AI solutions for a broad set of industries.

We measure our success by the meaningful improvements we deliver to our clients, our people, our shareholders, partners, and communities.