Business Support & IT Professional

Are you ready to be the go-to problem solver and tech-savvy hero for a dynamic team in the heart of New York City? Do you thrive on keeping things running smoothly while tackling challenges with a smile?

Join our IT team and be part of a global acting team, where you'll play a pivotal role in ensuring seamless operations for our New York office and the broader US region. From IT Helpdesk to in-depth IT troubleshooting and IT Monitoring, you'll wear many hats and make a real impact in a fast-paced, collaborative environment. If you're a proactive multitasker with a passion for support and innovation, this is your chance!

What would your role be?

Hands-on IT support helpdesk and day-to-day IT operations / monitoring.

Delivering high quality IT services to all globally and maintaining high availability of IT systems.

Taking responsibility for workplace incident management and request fulfillment.

Developing and executing plans to reduce ticket volumes and implement automation.

Proactively owning and managing escalations from all users, liaising with internal IT teams and third parties to achieve satisfactory outcomes.

Ensure that reporting is completed with regards to IT operational performance with a clear articulation and analysis of trends.

Ensuring that US IT team is operating in adherence to IT protocols and standards across all utilized applications, in partnership with functional managers

Building strong relationships and act as a bridge between IT, the US businesses and support functions.

Facility management (e.g. building access, CCTV, Fire etc.) and member of the emergency team.

What are we looking for?

5+ years of IT Support experience, preferably in financial services.

Bachelor's Degree is preferred.

Profound M365 know-how.

Sound knowledge of Windows, MS Teams, Azure & EntraID, and Virtualization technologies (Citrix, Hyper-V).

Knowledge of Market Data Applications would be an advantage.

Excellent costumer orientation and analytical skills

Effective communication skills: listening, written, verbal.

What do we offer?

Competitive salary depending on experience. ($110k - $130k)

Experienced, diverse team in an international environment.

Agile environment in how we think, the way we work and our trust for each other.

Flat hierarchy with collaboration at all levels.

Collaborative spirit with opportunities to learn and thrive.

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

At Vontobel, you are building better futures for our clients and society, as well as for yourself. By 2030, we want to be known as one of the leading and most trusted global investment firms. We have 2,300+ engaged professionals, based in 27 locations globally and headquartered in Zurich.

We are both majority family-owned and publicly listed. Our capacity for long-term focus, on topics such as sustainability, is underpinned by the security of the family's 100-year commitment. Driven by an ownership mindset, you can unlock your potential and translate insights into opportunities. We are hiring talented individuals who are determined to deliver in a changing world and who come from a wide variety of backgrounds.

Do you want to be Vontobel?

Thank you for applying to Vontobel. We will carefully review your application and will respond to you in a timely manner.

At Vontobel, we are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

We value the many voices within our teams and are committed to creating an environment where everyone who wants to be part of our performance culture can be themselves. It is based on mutual respect and zero tolerance for any form of discrimination.

If you have any questions you can contact us through our contact form.