I&R Technician - Victorville, CA

Job Description

Position Summary

Pacific Tech Communications Inc. (PTC) is seeking a customer-focused and technically skilled I&R / FTTH Technician to support fiber-to-the-home installation and repair services. This role is responsible for installing, testing, troubleshooting, and maintaining residential and small business fiber optic services while delivering exceptional customer experience.

The ideal candidate combines strong fiber technical skills with professionalism in customer-facing environments.

Key Responsibilities

Install Fiber-to-the-Home (FTTH) services including internet, voice, and IPTV

Perform fiber drops from terminal to customer premise

Install and configure ONTs, routers, and related CPE equipment

Splice fiber (as required) and terminate connectors

Test fiber using OTDR, power meters, and light source equipment

Troubleshoot service disruptions and perform repairs

Educate customers on equipment use and service features

Maintain accurate job documentation and service records

Ensure compliance with company quality standards and safety protocols

Maintain tools, vehicle, and inventory control

Meet daily productivity and customer satisfaction targets

Required Qualifications

1–3+ years experience in FTTH, broadband, or telecom field installation

Understanding of fiber optic fundamentals and signal flow

Experience with OTDR and fiber testing equipment

Ability to work independently in residential environments

Valid driver’s license with clean driving record

Ability to climb ladders and work at heights

Ability to lift 50+ pounds

Preferred Qualifications

Fiber splicing certification or experience

Experience with GPON / XGS-PON networks

Familiarity with Calix, Adtran, Nokia, or similar platforms

OSHA 10 Certification

Strong customer service background

Technical Skills

Fiber termination & connectorization

OTDR testing & light level validation

CPE installation & configuration

Wi-Fi optimization

Basic IP networking knowledge

Service troubleshooting & diagnostics

Physical Requirements

Climbing ladders and working at heights

Working in confined spaces (attics, crawl spaces)

Lifting up to 50 lbs

Prolonged standing and driving

Work Environment

Residential and small business environments

Indoor and outdoor work conditions

Variable weather exposure

PPE required per company standards

Compensation & Benefits

Full-time