Client Scheduling Coordinator

About the Job

Job Title: Client Scheduling Coordinator

Location: Whitehouse Station, NJ

Duration: 6+Months(CTH)

Work schedule-4 days on site, 1 date WFH

Work Hours-likely to be 9-:5:30 or 9:30-6:00 but will be confirmed at time of offer

Interview will be on site and they generally only do one

Ability to work 40 hours a week on scheduled shift. Initial training is 9:00am to 5:30pm EST Mon to Friday. After training is concluded, an 8 hour shift would be a assigned between 7am - 7pm EST the latest start time would be 10:30am EST and work until 7:00pm EST

Job Responsibilities:

• Making a high volume of outbound contacts (calls/emails) to secure appointments

• Maintain an appointment-setting process that accommodates the needs of both clients and business partners

• Follow through with all tasks in an effective and efficient manner by using company and department resources

• Consistently complete tasks with an increased focus on the details to improve the scheduling experience

• Proactively and clearly communicate needs and concerns

• Work to collaboratively respond to inquiries within 24 hours of receipt

• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly

• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)

Skills:

• Effective, strong, and service focused communication skills, both verbal and written”

• Outlook-must be able to manage multiple calendars for scheduling of appointments

EXCEL- data entry

Experience/Education:

• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus

• Must have a strong experience,2-4 years Customer Service experience