Remote Inbound Technical Support Representative

We are seeking tech-savvy individuals to provide inbound support for customers experiencing technical issues with products or services.

Responsibilities:

Answer inbound calls and diagnose technical issues

Guide customers through step-by-step troubleshooting

Log issues and solutions in the support system

Escalate advanced technical problems when necessary

Stay updated on product knowledge and system updates

Requirements:

Basic technical knowledge (software, internet, devices)

Strong communication and patience

Experience in technical support preferred

Ability to explain complex concepts in simple terms

Stable internet connection and home office setup