Recovery Support Professional I/Receptionist

Job Description

Recovery Support Professional I/Receptionist - Dempsey

The Recovery Support Professional I/Receptionist will have the primary responsibility of supporting clients in their residential treatment in a therapeutic capacity. This includes documenting of peer-led meetings and ongoing client safety checks.

Full-Time / Non-Exempt

Pay Range begins at $20.00/hour

QUALIFICATIONS

High School diploma or equivalent required. Previous experience with recovering persons preferred. Previous experience with an electronic health record preferred. Ability to communicate in Spanish and/or Portuguese preferred. Must have organizational, verbal, and written communication skills.

Physical Requirements: Prolonged periods of time sitting at a desk, using the phone, and working on a computer. Must be able to lift up to 20 pounds at times.

Valid Driver’s license required.

BENEFITS

4 Weeks of PTO that increases with years of service

11 Paid Holidays

Medical & Dental Insurance - with large employer paid premium

Life Insurance - 100% employer paid

Voluntary Vision Insurance

AFLAC Voluntary Benefits

403(b) Retirement Plan with employer match

Tuition Reimbursement

Tuition Discounts at participating schools

Public Service Loan Forgiveness (PSLF)

NHSC Federal Loan Repayment (for approved sites)

Employee Assistance Programs (EAP)

2 Gym Membership Options

Shift Differential for weekend overnight coverage in residential programs

AGENCY OVERVIEW

The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services — prevention, treatment, recovery support, and community engagement — for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best-in-class care and the resources they need to heal and thrive

KEY RESPONSIBILITIES

Maintains appropriate clinical records and reports according to established timelines.

Participates in regularly scheduled staff meetings regarding client treatment and meets weekly with the Clinical Supervisor or Supervisor.

Provides transportation to clients for appointments as needed.

Conducts rounds consistently to ensure client and environmental safety.

Participates in regularly scheduled staff meetings regarding client treatment and meets weekly with the Clinical Supervisor or Supervisor.

Maintain the cleanliness of the program

Answer incoming calls and ensure that all callers are assisted appropriately. Provide information about Dempsey program as well as other agency programs.

Order office supplies and assist staff with submitting purchase orders.

Sort incoming mail.

Accept deliveries.

Submit facilities work orders for maintenance.

Any additional responsibilities assigned by Supervisor.

Full-time