Sr. Estimator/Manager

Job Description

SERVPRO of Springfield / Mt. Vernon is seeking an experienced Senior Estimator / Manager to lead our estimating team and support high-volume mitigation and reconstruction operations. This is a leadership role for someone who understands the restoration industry, can write accurate and defensible estimates, and drive team performance.

Position Overview:

The Senior Estimator / Manager will be responsible for creating and reviewing estimates, managing estimating workflows, supporting project teams, and ensuring all files meet insurance and TPA guidelines. This role will also oversee and mentor estimators while maintaining strong communication with customers, adjusters, and internal teams.

Key Responsibilities:

Write, review, and approve estimates using Xactimate and Symbility

Manage estimating team workload, timelines, and performance

Ensure estimates are accurate, complete, and meet carrier/TPA requirements

Oversee supplements and revisions to maximize job profitability

Coordinate with Project Managers, Production, and Office staff

Communicate directly with adjusters, carriers, and customers

Monitor job file progress from initial inspection through final billing

Train and mentor estimators and team members

Maintain proper documentation and compliance within job files

Qualifications:

Minimum 35+ years experience in restoration estimating (water, fire, mold, reconstruction)

Advanced proficiency in Xactimate and Symbility

IICRC WRT & ASD certifications required

Strong understanding of insurance claims process and TPA programs

Proven leadership or management experience

Excellent communication and negotiation skills

Strong attention to detail and ability to manage multiple projects

Preferred Qualifications:

Experience in a SERVPRO environment or similar restoration company

Additional IICRC certifications (FSRT, AMRT, etc.)

Experience with job management platforms (Dash, RMS, Encircle)

Construction background or reconstruction estimating experience

What We Offer:

Competitive salary (based on experience)

Commission

Health benefits and paid time off

Company vehicle or allowance (if applicable)

Growth opportunities within a multi-location operation

Fast-paced, team-oriented environment

Full-time