Customer Service Representative

Job Description

Position: Customer Service Representative (3 month CONTRACT role)

Location: Columbus, OH 43231

Type: 100% Onsite

Pay: $21/hour

Schedule Details

Operating Hours:

• 7:00 AM – 8:00 PM

• 7 days per week

Please note this is a 365 day call center environment. We cannot guarantee Monday–Friday shifts once training is complete. If you have any scheduling restrictions, including weekends, please inform us immediately.

Training Schedule:

• Monday–Friday 8:00 AM – 5:00 PM

Post Training Schedule:

• Shift will vary (8 hour shifts assigned within operating hours)

Anticipated Length of Assignment

• 3 month contract

• Start Date: 4/17

• End Date: 7/10

Position Overview

This Customer Service Representative role supports Retail Banking colleagues by providing high quality inbound phone support, coaching, and issue resolution in a fast paced call center environment.

Key Responsibilities

• Provide inbound phone support to Retail Banking colleagues regarding policies, procedures, systems, and customer service scenarios.

• Deliver coaching and guidance to promote best practices and elevate the customer experience.

• Resolve complex customer issues end to end while meeting service level agreements.

• Support overflow calls from other Lines of Business (Business Banking, Wealth Management, Lending).

• Identify and recommend process improvements to enhance workflows and service quality.

• Maintain accurate documentation in CSC systems.

• Participate in team huddles, calibrations, and ongoing training.

• Perform additional duties as assigned.

Candidate Requirements

Ability to work 100% onsite and commit to the full 3 month contract assignment

Availability to work variable 8 hour shifts within operating hours (7:00 AM – 8:00 PM, 7 days/week) after training

Previous experience in customer service or call center support, handling inbound phone calls

Strong verbal communication, problem solving, and customer service skills

Ability to navigate multiple systems, follow procedures, and document interactions accurately

Comfortable working in a fast paced, performance driven call center environment

Willingness to support overflow calls and participate in ongoing training and team collaboration

Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.