Client Service Specialist

Job Title: Sr Client Service Specialist-

Company: Crane Worldwide Logistics, LLC

Duration: Perm/FTE

Pay rate: $50,000-52,000

Location: Lockbourne, OH

Available Schedules:

1st Shift: 5:00am- 1:30pm

2nd Shift: 1:30pm- 10: 00pm

3rd Shift: 10pm- 6:30am

Weekend Day Shift: 5 AM - 5 PM (Fri - Sun)

Weekend Night Shift: 5 PM - 5 AM (Fri - Sun)

Required Skills & Experience

-2+ years of previous experience supporting large fortune 100 clients in a leadership role

-Experience in investigating and resolving client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up

-Prepare reports and updates for internal leadership and clients as needed

-Support other operational and administrative tasks as assigned

-Monitor and document recurring issues to drive process improvements and enhance client satisfaction

Job Description

Insight Global is seeking a customer-focused and solutions-driven Sr. Client Service Specialist to support client operations at our clients newly opened 1 million square foot warehouse. As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility.