Product Execution Manager

Overview

We are seeking a Senior Product Execution Manager to lead the end-to-end delivery of key business and technology initiatives within a banking environment. This role will partner closely with business stakeholders to gather requirements, define solutions, and drive execution from concept through implementation.

This individual will serve as a trusted advisor to the business, bridging the gap between business and technology while ensuring alignment, quality delivery, and operational efficiency. The ideal candidate brings strong experience with Genesys Cloud CX, Agile delivery, and banking products—specifically within Treasury and Commercial contact center environments.

Key Responsibilities

Business Engagement & Requirements

Partner directly with business stakeholders to understand objectives and operational needs

Gather and document requirements including process flows, user stories, and acceptance criteria

Translate business needs into actionable technical requirements

Advise on best practices, feasibility, risks, and cost considerations

Product Execution & Delivery

Own initiatives from ideation through delivery, ensuring alignment to timelines and priorities

Act as the primary point of contact for project status, risks, and key decisions

Collaborate cross-functionally with development, QA, architecture, and operations teams

Drive communication across stakeholders and leadership

Genesys Cloud CX Expertise

Provide functional expertise across Genesys Cloud CX including:

Call flows

Bot flows / IVA

Routing strategies

Workforce engagement

Speech analytics

Partner with technical teams to optimize customer experience and operational performance

Agile & Work Management

Participate in Agile ceremonies and manage epics, features, and user stories

Utilize Azure DevOps (ADO) or similar tools for tracking and transparency

Ensure deliverables meet acceptance criteria and align with product vision

Strategic Enablement

Act as a strategic advisor to business partners on technology and process improvements

Mentor junior Business Analysts and promote best practices

Develop expertise in Treasury and Commercial Banking contact center processes

Qualifications

Required

5+ years of experience in product execution, business analysis, or similar roles

Experience gathering and managing both business and technical requirements

Hands-on experience with Genesys Cloud CX (call flows, bot flows, etc.)

Strong understanding of Agile methodologies and backlog management

Experience with Azure DevOps (ADO) or similar tools

Excellent communication, organization, and stakeholder management skills

Preferred

Banking industry experience (Treasury or Commercial preferred)

Knowledge of contact center operations and performance metrics

Experience with customer journey mapping and CX optimization