Customer Service Advocate

Job Description

LifeSource, Inc. is currently searching for a Customer Service Advocate to join our passionate and growing team as we strive to better serve and support the geriatric community living in Assisted and Nursing Facilities! You will be responsible for partnering with our Business Development Team to assist our current client sites as well as the LifeSource clinicians assigned to your territory.

Qualifications include:

Bachelor’s Degree in Medical related field preferred, but open to Business Grads with 3+ years of Medical Experience. (Sales/Marketing/Service).

5 years of customer service experience

3 years working knowledge of Word, Excel, PowerPoint and Outlook

Previous experience working with EMR systems is a big plus

Flexibility and willingness to travel (Driving to accounts 4-5 days a week)

Reliable Transportation & Willing to travel to assigned facilities

Excellent customer service skills - people person

Excellent communication skills – public speaking

Minimal supervision - self-starter

LTC/Nursing/Skilled Nursing Facility experience is a BIG plus

Works well in a Team and Individual Environment

Some Responsibilities include:

Managing aspects of existing customer relationships with the goal of providing superior service and maximizing value

Understanding and articulation of the value that LifeSource brings, to the patients/families & facilities

Ensuring 100% customer satisfaction

Prepare reports and documentation in order to conduct ongoing customer reviews

Develop, maintain, and sustain long-term customer relationships; Facilitate resolution of all customer problems; Serve as a central resource for all customer communication.

Manage multiple facilities within ones territory; Responsible for account retention.

Managing the Happiness of clinicians within ones territory; Responsible for clinician retention.

Assist with starting new facilities and clinicians within ones territory.

Provide training to facility staff and education to families, which may be large groups

Data entry into our EHR: Updating facility, patient, and/or clinician information

#Customer Service #Account management #Manager #Sales #Willingness to travel #Relationship building #Issue resolutionCompany Description

LifeSource, Inc. is a successful, established and growing multi-specialty health services company with practices located throughout the USA. We provide primary, psychiatric, therapy and telehealth services to patients residing within rural long-term care communities. Our mission is to improve the quality of life for this sometimes-overlooked population. Please contact us if you'd be interested in working with us in a fun, friendly and supportive work environment. We're always looking for exceptional individuals to join our team.

Full-time