Helpline Engineer
Description:
Req ID:513700
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Your future role
Take on a new challenge and apply your fault-finding and technical expertise in a dynamic and innovative field. You’ll work alongside supportive and collaborative teammates.
You'll play a critical role in ensuring the service delivery, availability, and reliability of our fleets and infrastructure equipment. Day-to-day, you’ll work closely with teams across the business (such as Production Managers, Test Members, Fleet Control, and Engineering Teams), provide technical support to autonomous teams, and contribute to the continuous improvement of our systems and processes.
You’ll specifically take care of troubleshooting and fault diagnosis, but also support training and planning activities to enhance team capabilities.
We’ll look to you for:
Providing technical support and fault-finding expertise to maintenance and warranty teams
Analyzing system event data to identify failure modes and compiling test/rectification reports
Supporting infrastructure maintenance and intervention at other sites when required
Collaborating with Fleet Control, Engineering, and Reliability Teams to identify and resolve technical issues
Assisting in pre-work planning for shifts and contributing to the development of accurate planning boards
Supporting knowledge transfer and training within autonomous teams
Ensuring adherence to safety regulations and promoting a culture of safety and compliance
All about you
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
An Engineering qualification such as a Higher National Certificate (or equivalent) in Electrical/Electronic Engineering
Practical experience and sound knowledge of rolling stock and infrastructure equipment
Technical expertise in fault finding and implementing repairs
Competence in the use of diagnostic tools and software
Proficiency in the local language
Strong verbal and written communication skills
Proficiency with IT tools, including office packages, email, and intranet
A logical, organized approach to problem-solving and a willingness to share suggestions for improvement
A demonstrated team player with a collaborative mindset
Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
Enjoy stability, challenges, and a long-term career free from monotonous routines
Work with cutting-edge diagnostic tools and software to enhance rail performance
Collaborate with diverse teams and supportive colleagues
Contribute to innovative projects that make a tangible impact
Utilize our flexible and inclusive working environment
Steer your career in whatever direction you choose across functions and countries
Benefit from our investment in your development through award-winning learning programs
Progress towards leadership or more specialized technical roles
Enjoy a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.