Call Center Agent

Job Description

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Answer calls concerning operational status of building mechanical equipment, Elevators, escalators, HVAC and plumbing systems.

Coordinate with Building’s Force Protection Agency's regarded emergency of fires and medical issues within the pentagon compound.

Log mechanical equipment failures on Share Point for emergency response and escalate tickets in Maximo to appropriate department for service.

Follow up with customers to ensure satisfactory ticket resolution

Call center Operator responsible for receiving all customer service request for issues related to building maintenance.

Served as primary interface between customers and facility maintenance teams, Log mechanical equipment failures on Share Point.

Ensure tracking and management of the key control system during your shift, I maintained a 100% accountability record during my tenure at the Pentagon.

Call Center Agent Qualifications / Skills:

Qualifications:

Currently has or can obtain a minimum Secret Clearance.

At least two (2) years of experience in managing Computerized Maintenance Management Systems (i.e. Maximo) or similar system(s) to include database management and report generation

Verbal communication

Phone skills

Listening

Data entry skills

People skills

Informing

Customer focus

Customer service

Attention to detail

Professionalism

Multi-tasking

Company Description

3LINKS Technologies, Inc. is a graduated 8 (a), Service Disabled Veteran Owned (SDVOB) certified and capitalized Small Disadvantaged Business (SDB) with a Top Secret Facility Clearance. We specialize in design, management, installation, repair, and maintenance of telecommunications, audio visual resources, and video teleconferencing with strong past performances in Telephony, Information Technology and Information Management (IT/IM), to include help desk operations. Moreover, 3LINKS specializes in design, management, installation, repair, and maintenance of telecommunications, IT, audio visual resources, and video teleconferencing with a strong past performance in Telecom/IT call center and help desk management. 3LINKS corporate team is composed of prior Military and DoD managers and technicians with a host of past customers and current clients to include USAF, USN, USA, DoD Pentagon, US/EPA, NRC and US State Dept. Our corporate managers include training certifications under BICSI, PMP, CISSP, RCDD and ITIL as well as several IT related certs.

Our offices are located at 8701 Georgia Ave - Suite 705, Silver Spring, MD 20910.

OUR MISSION

The 3LINKS TECHNOLOGIES INCORPORATED (3LINKS) mission is to provide a one-stop source for core business services that include telecommunications, video teleconferencing, information technology, audiovisual and photography, management support, and administrative support.

OUR VALUES

Quality is not optional

Efficiency is expected

Integrity is never compromised

Determined to succeed

OUR VISION

3LINKS strives to exceed customer expectations by providing the highest quality customer service and sound technical solutions.

OUR CORE BUSINESS SERVICES ARE

Telecommunication Support Services

Information Technology Support Services

Secure and Non-Secure Video Teleconferencing Services

Audio/Visual/Photography Services

Management Services

Administrative Support Services

Full-time