Place Manager

Description:

Role Overview

District Works Place Managers are frontline staff, brand representatives, and field professionals who keep public spaces clean, safe, and welcoming. This active, public-facing role requires standing, walking, and working outdoors in all conditions while providing radical hospitality, our version of exceptional customer service.

Place Managers may be assigned to our program serving BART stations, deployed to downtown Oakland or Oakland Chinatown district routes, or transferred to Maintenance and Technician Services operations. While responsibilities vary by program, all Place Managers are expected to show up on time, follow company policies and procedures, maintain a professional appearance and attitude, and serve the community with dignity, care, and respect.

This Role Is Ideal for Someone Who:

Enjoys working in public spaces and supporting community members directly

Pays attention to details and takes pride in making public spaces welcoming, safe, and clean

Follows rules, safety practices, and grooming/uniform standards without exception

Stays calm in stressful situations and communicates clearly with teammates and the general public

Works independently, takes ownership of assigned tasks, and consistently meets daily goals

Wants to make a visible impact by caring for shared spaces and neighborhoods Requirements:

Minimum Qualifications

Stable employment history with no unexplained gaps longer than 6 months

Strong people skills, impeccable communication, and customer service are required

Comfort using digital devices (tablets/phones) and accountability for company-issued equipment

Physically able to:

Stand for long periods of time, walk 10–12 miles daily, and be able to lift 50 lbs

Perform repetitive tasks and work outdoors year-round

Ability to adhere to strict time management and expectations with a verifiable performance history of outstanding attendance, punctuality, and reliable employment records.

Able to wear a uniform professionally with impeccable self-care and grooming routines that enable you to represent our company professionally in the communities we serve.

Safety & Compliance

Impeccable focus on safety

Wears uniform daily to the highest standard of presentation

Reports hazards, incidents, or unsafe conditions immediately

Maintains equipment and tools clean, safe, and ready to use

Device-free while on duty (no personal phone/media use)

Cultural Fit & Values Alignment

Committed to Radical Hospitality: respectful, patient, and kind with all community members

Dedicated to community service and public space care

Able to maintain boundaries and confidentiality when working with vulnerable populations

Compassionate and patient with individuals facing mental health or housing challenges

Calm, solution-oriented, and adaptable in crisis or stressful situations

Emotionally steady, open to coaching, and accountable for performance

Preferred Qualifications

Multilingual skills (Spanish and Cantonese preferred, not required)

Knowledge of Business Improvement Districts (BIDs), Community Benefit Districts (CBDs), or public space management, like transportation hubs, parks, and plazas

Experience in Customer service, hospitality, ambassador roles, or transit/public infrastructure environments

Familiarity with the Urban Place Management industry

Valid California Driver’s License with a clean DMV record (required for MATS)

How to Apply

Applications are only accepted online, through our website:

To be considered, you must submit:

A professional resume in PDF format

Select the program you are applying for from the screening questions and include it on your resume and cover letter

Proper grammar, spelling, and formatting

No walk-ins, phone calls, or unsolicited outreach. All communication will be via email only.

Compensation details: 27-27 Hourly Wage

PIa0edb66ec0d4-31181-38919118

Full Time