Mitigation Technician

Job Description

When a home is damaged by water or a fire disrupts a business, someone has to step in immediately and start the recovery process. That someone is you.

MITIGATION TECHNICIAN

Insurcomm Restoration Fortify Companies

Field-Based Full-Time Columbus, OH

Pay: $18.00 - $24.00 per hour

About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As part of Fortify Companies, we are part of something bigger. Fortify's roots are in restoration—helping families and businesses recover when disaster strikes. But we're building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

Our Brand Values

Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities

Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment

Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome

Predictability in the unpredictable: With standardized systems, we deliver consistency every time

Driving success together: By supporting one another, we strengthen relationships and drive results

About the Job

As a Mitigation Technician, you will provide emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. You are on the front lines of recovery—stabilizing properties, preventing further damage, and delivering professional, compassionate service during stressful situations.

When it matters most, we show up with heart—and we need technicians who do the same.

What You'll Do

Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events

Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards

Remove and dispose of damaged building materials safely and efficiently

Decontaminate, clean, and deodorize affected interior spaces

Collaborate with the Contents Division to clean, pack, and store salvageable items

Document job progress through photos and detailed notes using PSA and other required software

Communicate clearly and professionally with clients, answering questions with empathy and respect

Maintain a clean, organized, and safe job site at all times

Properly set up, operate, clean, and store tools and equipment

Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use

Work effectively and collaboratively with project managers, crew chiefs, and team members

Requirements

What You'll Bring

Required

Willingness to obtain IICRC (Inspection Cleaning and Restoration Certification)

Proficiency with hand and power tools

Ability to lift up to 50 lbs and perform physical labor in varying environments

Strong communication, listening, and interpersonal skills

Strong social awareness and customer service mindset

Acceptable driving record

Reliable attendance and punctuality

Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)

Team-oriented mindset with a positive, solution-focused attitude

Preferred

WRT (Water Damage Restoration) certification

Prior experience in restoration, construction, or related field

Experience with PSA or similar job management platforms

Benefits

What We Offer

Compensation & Benefits

Competitive hourly pay based on experience

Comprehensive health, dental, and vision coverage

401(k) with company match

Generous PTO and 9 paid holidays

Company vehicle (role dependent)

Company technology stipend (monthly)

Company gear and branded materials. $300 of swag bucks to use on our company merch site.

Ongoing training and certification support

Culture & Opportunity

Hands-on role with meaningful impact in the Portsmouth community

Supportive team culture focused on safety and excellence

Clear growth path within a PE-backed, expanding organization

Paid training and certification advancement

A values-driven, collaborative team that has your back

Ready to Join Us?

We are building the future of property protection, and we need dedicated mitigation technicians to help us get there. If you take pride in hands-on work, care about helping people during difficult times, and are ready to be part of a team that shows up when it matters most, we would love to hear from you.

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.

Full-time