Office Manager

Job Description

Practice Manager

Location: Atlanta, GA (Confidential Practice)

Employment Type: Full-Time

Overview

A well-established dental practice in the Atlanta area is seeking an experienced Practice Manager to oversee daily operations, lead the team, and drive overall performance.

This role is responsible for managing all aspects of the practice, including operations, team leadership, KPI tracking, revenue cycle management, scheduling efficiency, and patient experience. The Practice Manager will work closely with ownership to ensure both operational and financial goals are met.

Key Responsibilities

Operations Management

• Oversee daily dental office operations across front and back office

• Ensure efficient patient scheduling, workflow, and production goals

• Maintain systems, policies, and operational consistency

• Manage dental software systems (Dentrix, Eaglesoft, Open Dental, or similar)

Team Leadership & HR

• Recruit, hire, onboard, and train team members

• Supervise front office, billing, and support staff

• Conduct performance reviews and maintain accountability

• Foster a positive and professional team culture

Financial & KPI Management

• Track KPIs including production, collections, case acceptance, and hygiene reappointment

• Manage accounts receivable (AR), accounts payable (AP), and billing processes

• Oversee budgeting, payroll coordination, and expense control

• Analyze reports and identify areas for growth and improvement

Revenue Cycle & Insurance

• Ensure accurate insurance verification, billing, and claim follow-up

• Manage denied claims, aging reports, and collections

• Maintain strong revenue cycle performance and cash flow

Patient Experience & Growth

• Oversee patient communication and service standards

• Resolve patient concerns professionally

• Support patient retention, referrals, and practice growth

Compliance & Administration

• Ensure OSHA, HIPAA, and regulatory compliance

• Maintain employee records, policies, and HR documentation

• Manage vendors, supplies, and office systems

Qualifications

• 3+ years of dental office management or practice management experience

• Strong knowledge of dental billing, insurance, and operations

• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.)

• Proven ability to manage KPIs, production, and collections

• Strong leadership, communication, and organizational skills

What We Offer

• Competitive salary based on experience

• Full-time, stable position

• Leadership role with growth potential

• Supportive and team-oriented environment

• Opportunity to make a direct impact on practice performance

Apply to start the conversation.

Full-time